Kelly Smallacombe
Port Pirie
Summary
Highly motivated and experienced business owner with over 11 years of hands-on leadership in small business operations, team management, customer service, and supplier relations. Proven ability to balance strategic planning with day-to-day operational execution. Strong background in retail and beauty services, with a commitment to high standards and customer satisfaction.
Overview
31
31
years of professional experience
Work History
Owner / Operator
Trend Party Palace/Trend Pool and Spa Supplies
2014.05 - 2025.06
- Managed all aspects of business operations including staffing, budgeting, and daily workflows.
- Created and maintained staff rosters for optimal coverage and productivity.
- Oversaw inventory management, including ordering and stock control.
- Conducted daily banking, cash handling, and monthly financial reconciliations.
- Recruited, trained, and managed team members, fostering a collaborative team environment.
- Built and maintained strong customer and supplier relationships.
- Delivered exceptional customer service in a hands-on capacity.
- Ensured the workplace met high standards of cleanliness and presentation.
Retail Sales Assistant
Jeanswest
2011.03 - 2014.04
- Assisted customers with purchases, styling advice, and product information.
- Managed stock levels and ensured the shop floor was well merchandised.
- Handled point-of-sale transactions and end-of-day cash balancing.
- Supported team targets and contributed to a positive retail environment.
Retail Worker
Millers
2004.07 - 2007.01
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Owner / Operator
Nail & Beauty Services by Kelly
1997.05 - 2002.10
- Provided professional nail and beauty treatments to a loyal customer base.
- Managed client bookings, retail sales, and inventory.
- Promoted services through word-of-mouth and local marketing.
- Maintained high standards of hygiene and customer satisfaction.
Nail Technician/Beauty Therapist
Lucy's Nails
1994.01 - 1997.04
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Education
Certificate - Hair & Beauty
Prevocational
Whyalla, SA1993-12
Grade 10 -
Port Pirie High School
Port Pirie1992-12
Skills
- Leadership and team development
- Customer engagement skills
- Stock management and replenishment
- Financial analysis and reporting
- Rostering & Scheduling
- Effective supplier collaboration
- Account reconciliation and analysis
- Proficient in sales strategies
- Workplace cleanliness
- Effective troubleshooting skills
Timeline
Owner / Operator
Trend Party Palace/Trend Pool and Spa Supplies
2014.05 - 2025.06
Retail Sales Assistant
Jeanswest
2011.03 - 2014.04
Retail Worker
Millers
2004.07 - 2007.01
Owner / Operator
Nail & Beauty Services by Kelly
1997.05 - 2002.10
Nail Technician/Beauty Therapist
Lucy's Nails
1994.01 - 1997.04
Certificate - Hair & Beauty
Prevocational
Grade 10 -
Port Pirie High School