Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Smallacombe

Port Pirie

Summary

Highly motivated and experienced business owner with over 11 years of hands-on leadership in small business operations, team management, customer service, and supplier relations. Proven ability to balance strategic planning with day-to-day operational execution. Strong background in retail and beauty services, with a commitment to high standards and customer satisfaction.

Overview

31
31
years of professional experience

Work History

Owner / Operator

Trend Party Palace/Trend Pool and Spa Supplies
05.2014 - 06.2025
  • Managed all aspects of business operations including staffing, budgeting, and daily workflows.
  • Created and maintained staff rosters for optimal coverage and productivity.
  • Oversaw inventory management, including ordering and stock control.
  • Conducted daily banking, cash handling, and monthly financial reconciliations.
  • Recruited, trained, and managed team members, fostering a collaborative team environment.
  • Built and maintained strong customer and supplier relationships.
  • Delivered exceptional customer service in a hands-on capacity.
  • Ensured the workplace met high standards of cleanliness and presentation.

Retail Sales Assistant

Jeanswest
03.2011 - 04.2014
  • Assisted customers with purchases, styling advice, and product information.
  • Managed stock levels and ensured the shop floor was well merchandised.
  • Handled point-of-sale transactions and end-of-day cash balancing.
  • Supported team targets and contributed to a positive retail environment.

Retail Worker

Millers
07.2004 - 01.2007
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Owner / Operator

Nail & Beauty Services by Kelly
05.1997 - 10.2002
  • Provided professional nail and beauty treatments to a loyal customer base.
  • Managed client bookings, retail sales, and inventory.
  • Promoted services through word-of-mouth and local marketing.
  • Maintained high standards of hygiene and customer satisfaction.


Nail Technician/Beauty Therapist

Lucy's Nails
01.1994 - 04.1997
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.

Education

Certificate - Hair & Beauty

Prevocational
Whyalla, SA
12-1993

Grade 10 -

Port Pirie High School
Port Pirie
12-1992

Skills

  • Leadership and team development
  • Customer engagement skills
  • Stock management and replenishment
  • Financial analysis and reporting
  • Rostering & Scheduling
  • Effective supplier collaboration
  • Account reconciliation and analysis
  • Proficient in sales strategies
  • Workplace cleanliness
  • Effective troubleshooting skills

Timeline

Owner / Operator

Trend Party Palace/Trend Pool and Spa Supplies
05.2014 - 06.2025

Retail Sales Assistant

Jeanswest
03.2011 - 04.2014

Retail Worker

Millers
07.2004 - 01.2007

Owner / Operator

Nail & Beauty Services by Kelly
05.1997 - 10.2002

Nail Technician/Beauty Therapist

Lucy's Nails
01.1994 - 04.1997

Certificate - Hair & Beauty

Prevocational

Grade 10 -

Port Pirie High School

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Kelly Smallacombe