Lujain Alamoudi
Jeddah ,Saudi Arabia
Summary
Motivated and adaptable professional actively seeking employment opportunities. Possesses a diverse skill set, including customer service. and a proven ability to thrive
in dynamic work environments. Eager to contribute to a new team and bring enthusiasm, dedication, and a strong work ethic to a challenging role. Open to diverse
opportunities where I can apply and further develop my skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Senior customer care representative
Johnson Controls Arabia
Jeddah
06.2024 - Current
- Managed numerous inbound calls daily to ensure the timely resolution of customer issues.
- Recorded information about inquiries and complaints within the internal database.
- Assisted in training new hires to ensure they are well-equipped to handle customer enquiries.
- Handled escalated complaints, resulting in improved customer trust and loyalty.
- Recorded and processed customer data accurately.
- Prepare weekly reports and collect customer feedback regarding our services.
- Performed data analysis on customer feedback and inquiries to enhance service quality
Sales assistant
Saudi Arabia
Jeddah
09.2019 - 10.2020
- Explained establishment policies to customers and offered advice on selections.
- Identified discrepancies in stocks through regular inventory management.
- Organised displays to promote inventory and encourage customer purchases.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Trained new staff members, fostering a supportive working environment.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Education
Bachelor of Science - Biology
University of Jeddah
Jeddah 02.2020 - 05.2024
Skills
- Achieving customer satisfaction targets
- Complaint management
- Salesforce CRM
- Record maintenance
- Inbound call handling
- Data confidentiality
- Customer follow-ups
- B2C and B2B sales
- Data analysis
Timeline
Senior customer care representative
Johnson Controls Arabia
06.2024 - Current
Bachelor of Science - Biology
University of Jeddah
02.2020 - 05.2024
Sales assistant
Saudi Arabia
09.2019 - 10.2020
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