Lujain Halawani

• Actively participate in the development of the department’s strategy and goals, as well as establish and drive the execution of initiatives and plans to meet them.
• Actively participate in the development of the department's annual budget, estimating and determining financial and human resources requirements for concerned function.
• Oversee the department's day-to-day operations, recommending and driving operational improvement efforts.
• Refine and ensure proper documentation and implementation of all policies and procedures for the concerned department.
• Oversee the collections of outstanding invoices and ensuring it is handled appropriately and per policy.
• Monitor the collections process to ensure collections are processed smoothly and captured properly in the system and in a timely basis.
• Manage correspondence with customers to encourage payment of delinquent accounts.
• Prepare and present reports on collections activities and progress.
• Review and monitor assigned accounts and all applicable collections reports.
• Enforced compliance measures for adherence to industry standards.
• Directed team to deliver high-quality customer service.
• Implemented operational changes for improved efficiency.
• Coordinated large scale projects with successful outcomes.
• Supervised staff training programmes with focus on skill enhancement.
• Enhanced productivity through innovative management techniques.
• Designed business strategies to obtain short and long-term goals for company.

( Organizational)

• Review and quality assure all services and workproducts delivered by the department/unit in accordance with established policies and procedures
• Devise and improve operational policies and procedures in line with corporate and strategic guidance
• Deploy allocated resources for optimal performance and provide feedback to the direct line manager on resource requirements

( Managerial)

• Monitor staff achievements, perform periodic performance appraisals, and provide guidance, coaching or training to direct reports in performing their delegated duties.
• Ensure the performance of duties and conduct of staff is in accordance with the departmental/unit business processes and operating procedures
• Continuously monitor performance against targets and objectives, identify areas of improvement to increase efficiency and effectiveness of the team and take action
• Allocated resources to teams and projects based on need, performance and availability.

( Functional)

• Review and research a high volume of transactions, identifying root causes of discrepancies and recognize resolutions, document issues and report to management.
• Review the feedback regards to collection and negotiate/resolve their payments issues preventing delay in account settlement.
• Oversee reconciliation activities to ensure accuracy and completeness of financial transactions, including accounts receivable, billing discrepancies, and payment discrepancies.
• Build and maintain relationships with external partners such as debtors & Brokers to facilitate collections activities and resolve issues in a professional and efficient manner.
• Establish the annual collection strategy and presented to the relevant Finance Leadership. This includes meeting breakthrough collection targets and the needed plans and actions to achieve them.
• Manage the procedures and frameworks for continuous improvement of quality control for collection process.
• Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
• Monitor key performance indicators (KPIs) and metrics to track the effectiveness of collections efforts and reconciliation processes, identifying areas for improvement and implementing corrective actions as needed.
• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
• Ensure compliance with relevant laws, regulations, and internal policies governing collections practices and financial reporting, minimizing risk and exposure to the organization.

• Meet with clients, if needed, to compile feedback regarding collection and negotiate/resolve their payments issues preventing delay in account settlement.
• Compile feedback from brokers on their financial issues related to collection.
• Analyze and identify root causes of delay in collection and develop proposals to address these issues.
• Prepare and present reports on the status of outstanding amounts for collection.
• Design and improve procedures and frameworks for continuous improvement of quality control for collection process
• Manage a periodic collection follow up with all clients.
• Review regular performance reports prepared by direct reports and identify issues for resolution or escalation.
• Ensure that all direct reports acquire the competencies for effective performance in their roles, through appropriate training and professional development.
• Monitor staff achievements, perform periodic performance appraisals, and provide guidance or coaching to direct reports in performing their delegated duties.
• Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked
• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Introduced new opportunities for team building and communication, resulting in better team performance.

• Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
• Day to day coordination for fiduciary and non-fiduciary collectables with the clients and insurance companies.
• Contacted customers about overdue payments by phone, letter and email.
• Minimized risk by proactively advising management of active payment issues.
• Informed Sales & Customers of potential legal action and required remediation to avoid escalation.
• Weekly to monthly reporting on:

· Status of collectables

· Collection targets and status

· Overdue accounts

· DSO

· Working Capital progress :

- Assessment of risky accounts and timely escalation to concerned teams.

- Reconciliation with the clients.

- Reconciliation with the insurer.

- Reconciliation with the affiliates.

- Quarterly reconciliation with clients / insures for control and Audit purpose.

- Coordination with external Auditors “EY”.

• Represent Finance Operation and Reporting in respective regions [Collections, Credit Control, Cashier, L&O officers].
• Maintain company cash flow position by supporting the collection team in achieving regional target ( Meeting BDP AOP Target - Manage Gov. Contract effectively [customized services, structured visits, meeting customer issues, invoice reconciliation and rectification, Zakat certificates, and alignment with sales]
• Manage and control approved Credit Control policy and procedure within the agreed KPI timeframe in all regions [includes 1st installment, flagging, payment terms, card releases, renewal with old balance, flexibility...].
• Manage and follow up with all contracts Corporate & SME contracts residing in respective region.
• Deliver Performance Management reporting bundles with frequency agreed at the start of the year.

• Having to make decisions as to whether to offer credit to a client.
• Arranging the terms and conditions for any financial agreements.
• Ensuring any payments are made on time.
• Involved in the re-negotiating of agreements.
• Updating customer records & ensuring that administrative records are up to date.
• Identifying accounts that will require special attention or investigation.
• Sending out copy invoices, monthly statements and allocations.
• Manipulating data on excel and running age debt reports.
• Ensuring compliance with relevant laws and regulations, particularly in regards to medical insurance credit laws in Saudi Arabia.
• Continuously updating knowledge of credit laws and regulations to ensure compliance and mitigate risks effectively.

• Ensuring accuracy and completeness of claims data, and utilizing knowledge of medical terminology and codes.
• Completed duties to deliver on targets with accuracy and efficiency.
• Successfully delivered on tasks within tight deadlines.