LULUH ALKHAMISI
Job Seeker
Summary
Business Analyst with 4 years in IT Help Desk Support and current experience in the insurance sector. Skilled in gathering requirements, conducting data analysis, developing business cases, and overseeing software implementation. Pursuing a Professional Master of Artificial Intelligence, seeking to apply Al in driving business innovations and optimizing processes. Strong problem-solving skills and a passion for Al-driven solutions.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Business Analyst
Wataniya Insurance Company
2024.08 - Current
- Collaborated with stakeholders to gather requirements for system enhancements and process improvements.
- Conducted data analysis to identify trends and opportunities for optimization.
- Assisted in development of business cases and project proposals.
- Worked closely with development teams to ensure successful implementation of software solutions.
Application Support Specialist
Wataniya Insurance Company
2023.01 - 2024.07
• Provide technical support to end-users for hardware and software issues (ERP,CRM,MS,eBao)
• Utilize problem-solving and diagnostic skills to resolve issues.
• Respond to user inquiries via phone, email, and chat.
• Maintain accurate records of customer interactions and system updates.
• Configure and troubleshoot computer systems and networks.
Business Analyst Officer
SolexPlus
2022.01 - 2022.12
- Gather and analyze sales data
- Help improve sales processes
- Review sales history to determine productivity trends
- Compile and analyze data over time to forecast sales trends
- Manage RFP process, report results and meet submission turnaround times.
IT Customer Experience Officer
Saudi Air Navigation Services (SANS)
2021.07 - 2021.12
- Provided support to end-users on basic computer systems and software.
- Troubleshot and resolved complex technical problems.
- Update Service Catalog on serviceNow.
- Provided technical expertise, contributing to 15% reduction in system failures.
Education
Master of Science - Professional Master of Artificial Intelligence
King Abdulaziz University
Jeddah, Saudi Arabia 2023.09 - Current
Bachelor of Science - Information Technology
King Abdulaziz University
Jeddah, Saudi Arabia 2014.09 - 2019.05
Skills
Requirements Gathering
Project Management
Business process improvement
Data Analysis
Java, JS, Python, C#, C++, HTML, PHP
MySQL, Firebase
Visual Studio, Android Studio
MS Office
ManageEngine, ServiceNow
Languages
Arabic
Native language
English
Upper intermediate
B2
Certification
Insurance Foundations (IFCE)
Software
Emotional Intelligence
Scrum Fundamentals
Cyber Pro
Timeline
Business Analyst
Wataniya Insurance Company
2024.08 - Current
Master of Science - Professional Master of Artificial Intelligence
King Abdulaziz University
2023.09 - Current
Application Support Specialist
Wataniya Insurance Company
2023.01 - 2024.07
Business Analyst Officer
SolexPlus
2022.01 - 2022.12
IT Customer Experience Officer
Saudi Air Navigation Services (SANS)
2021.07 - 2021.12
Bachelor of Science - Information Technology
King Abdulaziz University
2014.09 - 2019.05
Insurance Foundations (IFCE)
ITIL Foundation V4
CompTIA Network+ ce
CompTIA Security + ce
CompTIA Cybersecurity Analyst (CySA+)
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