LULWAH ALOMRAN
RIYADH,SA
Summary
Expert in budgeting and finance management with proficiency in Microsoft Office. Strong analytical thinker with proven problem-solving abilities and a track record of meeting deadlines while multitasking. Recognized for punctuality and quick learning, ready to contribute effectively in a dynamic work environment.
Overview
17
17
years of professional experience
8071
8071
years of post-secondary education
Work history
Training & Development Section Head
SCFHS
Riyadh
04.2023 - 12.2025
- Holding (The Excellence Of Formative Assessment Project)
- Improving One45 system features to be matched with training requirement
- Responsible of all systems contracts and payment
- Analyzing and studying organizational requests to use other systems and make sure that is meet SCFHS Standards
- Working on Unified Training System in collaborated with IT to create new internal system as replacement of One45
- Following up team’s KPI's
- Re-evaluating, ongoing improving and submission proposal of work polices and procedures
- Managing and organizing the tasks and Permissions of users of electronic systems for continuous evaluation in coordination with relevant departments
- General supervision and ensuring the provision of support services for electronic academic records systems for continuous evaluation by the team
Training & Development Senior Specialist
SCFHS
Riyadh
04.2020 - 04.2023
- Held empowerment & capacity building project.
- Follow up KPI's within service level agreement
- Analyzed departmental documents for improve training process.
- Raise performance reports for users in all programs to follow up compliance and remind users with low performance.
- Research and updated all required materials needed for company and partners.
- Develop new process of evaluation which resulted in marked performance improvements.
- Monitored multiple databases to keep track all company’s data.
Training & Development Specialist
SCFHS
Riyadh
04.2017 - 04.2020
- Working on E-portfolio project as team member
- Establish E-portfolio system in One45.
- Activate 95% of SCFHS programs in system.
- Supported Specialties coordinator & users with daily operational functions.
- Delivered an exceptional level of support to each user by meeting & listening to concerns and answering questions.
- Implement marketing strategies which resulted in 100% growth of system usage.
- Prepare letters to related department.
- Coordinate meeting with related department
- Entering and modifying evaluation forms in One45 system
Customer Service Specialist
NAS Holding
02.2014 - 03.2017
- Supported General Manager in improving operations and resolving issues to deliver top-notch customer service.
- Adeptly handled 100 of inbound calls per day, generating 180,000 - 200,000 in sales revenue annually.
- Achieve customer satisfaction by follow customer service strategy.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Receive customer compliance by many channels (E-mail, Phones, social media) & solve their issues.
- Improve many customers service rating by 90%.
- Develop and updated all required materials needed for company and customers.
- Monitoring the quality of service provided in organizational departments.
- Analyze, investigate and solve customer complaints in order to reflect organization policies and procedure.
- Follow up with financial department Refund request and provide them with refund requirements (IDs - IBAN).
- Coordinated dispatching for field team completing installation, maintenance and repair work.
- Provided exceptional support to customers by resolving inquiries and ensuring satisfaction.
Coordinator for Projects Establishment
The Centennial Fund (Social Development Bank)
03.2009 - 03.2010
- Receiving Beneficiary request from credit department.
- Worked directly with Saudi Credit and saving bank and Beneficiary to make sure of following feasibility study.
- Create and prepare financial payment list for Beneficiary based on project budget.
- Sign contract with project owner in Saudi Credit & Saving Bank
- Provide financial payment for Beneficiary monthly or within 2 or 3 months (based on Beneficiary cooperation) and follow up with Beneficiary project.
- Visit and evaluate Beneficiary projects.
- Generate report of Beneficiary project and submit it to top management.
- Monitor multiple databases to keep track of all projects.
- Coordinated project establishment initiatives to enhance community support and development.
Education
Master Degree - Executive Business Administrations EMBA
Alyamama University
RiyadhWashington Diploma - Business Analysis & Decision Making
Alyamama University
RiyadhBachelor's Degree - Business Administrations BBA
King Saud University
RiyadhHigh Diploma - English Language and Interpretation
Alfaisal Academy
Riyadh 01.2008 - 01.2009
Diploma - Computer Driving License ICDL
Alfaisal Academy
RiyadhSkills
- Budgeting and finance management
- Microsoft Office proficiency
- Effective communication
- Team collaboration
- Quick learner
- Analytical thinking
- Problem-solving skills
- Deadline-oriented
- Multitasking ability
- Punctuality
Courses, Trainings
- Incentives of success | Feb. 2010
- Planning and performance Measurement System | June 2010
- Information Security Management system | July 2006
- How to be creative | Feb 2013
- The art of customer service | Aug. 2014
- Kafa’a Program at SCFHS | Dec. 2017
- Strategic thinking and planning | Sep. 2018
- Performance Management Framework | April 2019
- Effective Communication Program | Oct. 2019
- Business Process Management Basics | NOV.2020
- Skills & Basics of developing Operational indicators | NOV.2020
- Using emotional intelligence to achieve outstanding Performance | DEC. 2020
- Lean Six Sigma Green Belt | AUG. 2021
- Risk management Professional RMP | AUG. 2021
- Women Leadership | NOV.2021
- Operational excellence & manage initiatives OCT. 2022
- Manage KPI’s DEC.2022
- Risk representative for training Department
- Needs Assessment Certificate DEC. 2025
Timeline
Training & Development Section Head
SCFHS
04.2023 - 12.2025
Training & Development Senior Specialist
SCFHS
04.2020 - 04.2023
Training & Development Specialist
SCFHS
04.2017 - 04.2020
Customer Service Specialist
NAS Holding
02.2014 - 03.2017
Coordinator for Projects Establishment
The Centennial Fund (Social Development Bank)
03.2009 - 03.2010
High Diploma - English Language and Interpretation
Alfaisal Academy
01.2008 - 01.2009
Master Degree - Executive Business Administrations EMBA
Alyamama University
Washington Diploma - Business Analysis & Decision Making
Alyamama University
Bachelor's Degree - Business Administrations BBA
King Saud University
Diploma - Computer Driving License ICDL
Alfaisal Academy