Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lungi Maku

Lungi Maku

Riyadh

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Club General Manager

Activ Ladies Fitness
Riyadh
07.2023 - Current
  • Managed daily operations of fitness club and staff scheduling.
  • implemented member retention programs to enhance customer loyalty.
  • Oversaw recruitment, training, and performance evaluations of club personnel.
  • Coordinated fitness classes and special events to engage members effectively.
  • Monitored facility maintenance and ensured compliance with safety standards.
  • Analyzed financial reports to manage budgets and optimize resource allocation.
  • Resolved customer complaints in a professional manner.
  • Maintained accurate records of financial transactions.
  • Maintained inventory of supplies needed for running the club efficiently.
  • Recruited, trained and managed a team of staff members.

Fitness Manager

Evox Ladies Fitness KSA
02.2020 - 01.2022
  • KPI's
  • PT revenue
  • Group exercise usage and capacity.
  • Member induction and assessment
  • NPS
  • Main Job Function:
  • Administering and coordinating five boutique studios.
  • Facility Management.
  • Managing fitness department expenses, revenue, and administration
  • Recruitment, training, and mentoring all fitness personnel (PTs, instructors, head coaches).
  • Event Planning.

Cluster Personal Trainer and GX manager

Ignite Fitness SA
Nairobi
10.2018 - 12.2019
  • Company Overview: Based in Nairobi.
  • KPI's
  • PT revenue.
  • Group exercise usage.
  • Member induction and assessment.
  • Main Job Function:
  • Administering personnel (Group Exercises instructors, head coaches, personal trainers, and fitness instructors).
  • Managing fitness department expenses, revenue, and administration.
  • Recruitment, training, and mentoring all fitness personnel.

Group Exercise Manager

Virgin Active Collection South Africa
04.2018 - 09.2018
  • Main Job Function:
  • Administrating personnel (53 Gx instructors at Melrose and 35 at KDP).
  • Coordinating use of facilities.
  • Arrange and host one large event per month.
  • Communicate event details through newsletters, notice boards, and the intranet.
  • Managing group exercise department expenses, revenue, and administration.
  • O Control, check all studio statistics per class, per day.
  • O Maintain Equipment - check the cleanliness of the facility and equipment daily, using a checklist.
  • O Maintain Instructor Teaching Skills: monthly class reviews.

Personal Trainer

Fitness First - UAE
08.2016 - 01.2017

Personal Trainer & Group Exercise instructor

Virgin Active South Africa
03.2010 - 07.2016

Education

Reformer Pilates instructor course -

Emma Newman Fitness
U.K
11-2025

Marketing Management -

Damelin
South Africa

Sports Management -

HFPA
South Africa

Exercise Science - Personal Training

HFPA
South Africa

Exercise Science -

FitPro
South Africa

Kettle bell Instructor course -

HFPA
South Africa

Pilates Mat, TheraBand, ball instructor -

Trifocus
South Africa

Skills

  • Fitness management
  • Group exercise coordination
  • Sales strategy development
  • Customer service
  • Team leadership
  • Event planning
  • Strength training
  • Group and individual instruction
  • Performance enhancement techniques
  • Weight management strategies
  • Lifestyle coaching
  • Pre-and post-natal fitness

Timeline

Club General Manager

Activ Ladies Fitness
07.2023 - Current

Fitness Manager

Evox Ladies Fitness KSA
02.2020 - 01.2022

Cluster Personal Trainer and GX manager

Ignite Fitness SA
10.2018 - 12.2019

Group Exercise Manager

Virgin Active Collection South Africa
04.2018 - 09.2018

Personal Trainer

Fitness First - UAE
08.2016 - 01.2017

Personal Trainer & Group Exercise instructor

Virgin Active South Africa
03.2010 - 07.2016

Reformer Pilates instructor course -

Emma Newman Fitness

Marketing Management -

Damelin

Sports Management -

HFPA

Exercise Science - Personal Training

HFPA

Exercise Science -

FitPro

Kettle bell Instructor course -

HFPA

Pilates Mat, TheraBand, ball instructor -

Trifocus

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