Work Type
Full timePart timeContract workGig workConsultingVolunteerSeasonal workLocation preference
On-siteLocation: Al Madinah, 01Medina, 03
Open to relocation: Yes
Luqmaan Mohamed Riyas
Medina,Saudi RABIA
Work preference
Summary
Results-driven hospitality professional with expertise in hotel software and a commitment to guest satisfaction. Demonstrated leadership in training and development, efficient task allocation, and complaint resolution. Skilled in budgeting, room inspection, and chemical handling, with adaptability in fast-paced environments. Aspiring to advance into senior management to optimise operations and enhance guest experiences.
Overview
5
5
Languages
5
5
years of post-secondary education
8
8
years of professional experience
Work history
Housekeeping coordinator
Dallah Hotels & Resorts
Medina, Saudi Arabia
2024.01 - Current
- Ensured timely completion of housekeeping duties, maintaining high levels of guest satisfaction.
- Maintained high standards of cleanliness within all hotel rooms and public areas.
- Led housekeeping team to organise daily tasks, ensuring smooth operations.
- Trained new staff members to promote compliance with housekeeping procedures.
- Managed inventory of cleaning supplies, reducing waste and enhancing efficiency.
- Completed shift reports for smooth handovers and Back of House operations.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Guided housekeeping staff in developing planning strategies to meet operational targets.
Housekeeping supervisor
Dallah Hotels & Resorts
Medina, Saudi Arabia
2022.01 - Current
- Improved overall cleanliness by implementing new cleaning protocols.
- Maintained high standards of hygiene for guest satisfaction.
- Audited rooms after cleaning to check cleanliness standards.
- Trained staff in proper cleaning, sanitisation and infection control.
- Conducted training sessions for staff on cleaning techniques and service quality to elevate overall standards.
- Enhanced team productivity with effective scheduling and task assignment.
- Managed linen inventory to guarantee uninterrupted availability for guests.
- Supported housekeepers in executing cleaning tasks to improve workflow and efficiency. in their duties, enhancing efficiency and effectiveness of work done.
- Resolved housekeeping issues promptly to maintain operational efficiency.
- Resolved guest complaints swiftly to maintain good customer relations and reputation.
- Budgeted for cleaning staff and resource requirements.
Data entry operator
Ceramica Studio & Faucet (PVT) LTD.
Colombo, Sri Lanka
2019.10 - 2021.12
- Entered client information into the database for record-keeping purposes.
- Verified entered data against source documents, achieving high accuracy rates.
- Improved data accuracy by conducting regular quality checks.
- Transcribed documents accurately to create electronic records.
- Adhered strictly to company protocols whilst handling proprietary information.
- Generated weekly and monthly reports for managers.
Document controller
Sha Bathware (PVT) LTD.
Colombo, Sri Lanka
2018.12 - 2019.08
- Improved data accuracy through meticulous verification of all incoming and outgoing documents.
- Managed requests for access to documentation, maintaining confidentiality.
- Resolved issues related to documentation and associated information.
- Ensured timely project completion by maintaining organised and updated documents.
Education
High School Diploma - Political Studies
Crescent Schools International
Colombo, Sri Lanka 2015.01 - 2017.08
Diploma of Education - Arabic Language & Literature
Khilriyyah College
Weligama, Sri Lanka 2013.01 - 2015.12
Skills
- Cleaning protocol expertise
- Room inspection
- Inventory management
- Operational workflow optimisation
- Guest satisfaction focusing
- Complaint management
- Hotel software proficiency
- Training and Development
- Adaptability
- Flexible responsiveness
- Hospitality industry understanding
- Engaging leadership style
Languages
English
Fluent
Arabic
Advanced
Hindi
Upper intermediate
Urdu
Advanced
Tamil
Native
Affiliations
- Reading
- Cycling
- Browsing
Timeline
Housekeeping coordinator
Dallah Hotels & Resorts
2024.01 - Current
Housekeeping supervisor
Dallah Hotels & Resorts
2022.01 - Current
Data entry operator
Ceramica Studio & Faucet (PVT) LTD.
2019.10 - 2021.12
Document controller
Sha Bathware (PVT) LTD.
2018.12 - 2019.08
High School Diploma - Political Studies
Crescent Schools International
2015.01 - 2017.08
Diploma of Education - Arabic Language & Literature
Khilriyyah College
2013.01 - 2015.12