MAHMOUD NABIL HAMZA
IT BUSINESS DEVELOPMENT
Riyadh
Summary
Results-driven IT and business professional with over 9 years of experience in IT project management, technical support, and business development. Proven ability to troubleshoot complex issues, lead technical teams, and deliver IT solutions within stringent SLA timelines. Expertise in leveraging Agile methodologies and tools such as Jira to effectively bridge the gap between technical infrastructure and business growth. Committed to driving innovation and efficiency through strategic problem-solving and collaboration.
Overview
9
9
years of professional experience
4
4
Certification
Work History
Business Development Analyst
Riyad Bank
06.2025 - Current
- Strategic Implementation: Successfully led the business change initiative to enable Debit Card activation exclusively through RiyadBank +230 Branches & ATMs, enhancing security and customer self-service.
- Agile Management: Utilize Jira to track project milestones, manage backlogs, and collaborate with cross-functional technical teams.
- Process Optimization: Analyze market trends to identify opportunities for digital banking service improvements and operational efficiency.
- Developed, executed and updated project management plans for account initiatives.
- Analyzed business processes to identify inefficiencies and recommend improvements
IT Operations
SANS Institute
04.2025 - 06.2025
- Regional Event Management: Managed IT operations and technical event logistics for high-profile cybersecurity training across the Middle East.
- Infrastructure Support: Coordinated on-site network infrastructure and provided real-time technical support for international instructors and +400 Students
- Managed IT system performance through proactive monitoring and troubleshooting.
Senior IT Specialist
Wipro Ltd
09.2020 - 04.2025
- Project Leadership: Led the 'Paperless' project team, conducting training sessions and ensuring smooth system adoption.
- Asset Management: Managed inventory for 2000+ IT devices, developing Excel-based tracking that reduced audit time by 30%.
- Team Supervision: Supervised a team of four, improving efficiency and reducing ticket resolution time by 15%.
- Mentored junior technicians, enhancing team capabilities and knowledge retention within technical operations.
IT Support Specialist
Arail Construction and Industrial
06.2018 - 09.2020
- Infrastructure Deployment: Installed and configured IT infrastructure from scratch, including servers, firewalls (FortiGate), and GrandStream IP systems.
- System Administration: Administered Office 365, Windows Server 2016, and Active Directory to optimize performance.
- Security Management: Managed endpoint protection using Sophos to secure systems against cyber threats.
IT Support Engineer
Aswar Algethaa
02.2017 - 02.2018
- POS Management: Monitored and maintained POS systems across four branches, reducing downtime by 20%.
- Technical Troubleshooting: Diagnosed and resolved issues for Windows, macOS, and MS Office environments.
Education
Bachelor of Computer Application - Information Technology
Osmania University
Hyderabad, India06-2016
Skills
- Business & Project Management: Business Development, Jira, Stakeholder Management, Agile Methodology, UAT, Requirement Gathering
- Systems & Cloud: Windows Server 2016, Active Directory, AWS (Cloud Practitioner), Azure, Google Cloud, Office 365
- IT Operations: ITIL v4 Framework implementation, Management of IT Assets [2000 Devices], SLA Compliance & Performance monitoring
- Networking/Security: FortiGate Firewall, Sophos Anti-virus, Grandstream IP Systems
Certification
- AWS Certified Cloud Practitioner (2025)
- Saudi Council of Engineering [662083] (Valid through Aug 2026)
- Modern Desktop Administrator Associate (2024)
- ITIL v4 Foundation in IT Service Management (2023)
- Microsoft Certified System Engineer (MCSE) (2020)
LANGUAGES
Arabic: Native
Bilingual or Proficient (C2)
English: Advanced
Bilingual or Proficient (C2)
Timeline
Business Development Analyst
Riyad Bank
06.2025 - Current
IT Operations
SANS Institute
04.2025 - 06.2025
Senior IT Specialist
Wipro Ltd
09.2020 - 04.2025
IT Support Specialist
Arail Construction and Industrial
06.2018 - 09.2020
IT Support Engineer
Aswar Algethaa
02.2017 - 02.2018
Bachelor of Computer Application - Information Technology
Osmania University