MAAHI GULL
Rawalpindi
Summary
Dynamic SALES GIRL, TEAM LEAD & HR Recruiter with a proven track record at Trusted Communications and BPO, specializing in talent acquisition and fostering robust candidate and client relations. Leveraged expertise in applicant tracking systems and exceptional interpersonal skills to enhance recruitment marketing strategies, achieving a significant reduction in time-to-fill rates. Recognized for strategic sourcing and building effective teams, ensuring alignment with organizational goals.
Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
5
5
years of professional experience
Work History
HR Recruiter
Trusted Communications and BPO
02.2023 - Current
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Developed recruiting strategies to identify qualified candidates and build network.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Participated in professional development opportunities related to human resources management and recruiting practices.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Evaluated existing recruitment tools and resources, recommending improvements where necessary to enhance overall effectiveness of talent acquisition efforts.
- Negotiated competitive compensation packages for new hires, promoting long-term retention of key employees.
- Maintained up-to-date knowledge of labor market trends, informing recruitment strategies accordingly.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Established ongoing communication channels with past applicants, creating an active network of potential future candidates.
- Utilized applicant tracking systems effectively, improving overall efficiency of the recruiting process.
- Increased diversity in candidate pools by leveraging social media and attending networking events.
- Partnered with external agencies when needed to supplement internal recruitment capabilities during peak periods or challenging searches.
- Conducted thorough reference checks and background investigations, mitigating potential risks to the company.
- Organized career fairs and employer branding events, increasing brand awareness among potential candidates.
- Operated and maintained applicant tracking and candidate management systems.
- Studied job descriptions and qualifications to determine applicant requirements.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Developed and monitored employee recognition programs.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Advocated for staff members, helping to identify and resolve conflicts.
- Administered employee benefits programs and assisted with open enrollment.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Worked alongside global business leader to deploy new training strategies.
- Verified applicant references and employment details.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Assisted in developing training programs for internal staff members, fostering continuous learning and growth opportunities within the company.
- Collaborated closely with colleagues across departments to ensure alignment between business objectives and talent acquisition strategies.
Team Lead
Trusted Communications and BPO
10.2022 - 02.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Assisted in recruitment to build team of top performers.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Customer Service Representative
Trusted Communications and BPO
04.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Created and maintained detailed database to develop promotional sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
High School Diploma -
POST GRADUATE GIRLS DEGREE COLLEGE AJK
PAKISTAN04-2022
Skills
- Talent acquisition
- Job posting optimization
- Employee relations
- Recruitment marketing
- Applicant tracking systems
- Candidate sourcing
- Resume screening
- Social media recruiting
- Onboarding expertise
- Employment law
- Background checks
- Compensation analysis
- Benefits administration
- Offer negotiation
- Reference checking
- Time management
- Salary negotiation
- Public speaking
- Recruiting and sourcing
- Recruitment strategy development
- Contracting
- Training and onboarding
- Administrative skills
- New hire training
- Pre-screening candidates
- Recruitment strategies
- New hire orientations
- Human resources policies
- Talent management
- Employment verification
- Job applicant interviews
- Pre-employment screening
- Candidate selection
- Project management
- Candidate screening
- New hire orientation
- New hire paperwork processing
- Team motivation
- Full cycle recruiting
- Candidate and client relations
- Excel spreadsheets
- Assessing qualifications
- Salary and benefits negotiations
- Background checking
- Cold calling
- LinkedIn sourcing
- Safety training
- Outbound calling
- Online job boards
- Job description development
- Recruiting software experience
- Human resource laws expert
- Offer letters
- Data-driven decision making
- Newton applicant tracking
- Candidate tracking
- Job offer development
- Contract negotiation
- Networking
- Team collaboration
- Strategic sourcing
- Client relationship management
- Process improvement
- Cross-functional teamwork
- Policy development
- Compliance regulations
- Employment law knowledge
- Hiring requirements
- [Specialization] expert
- HIPAA expert
- Networking events
- Relocation package development
Languages
Urdu
Native language
English
Upper intermediate
B2
Timeline
HR Recruiter
Trusted Communications and BPO
02.2023 - Current
Team Lead
Trusted Communications and BPO
10.2022 - 02.2023
Customer Service Representative
Trusted Communications and BPO
04.2020 - 10.2022
High School Diploma -
POST GRADUATE GIRLS DEGREE COLLEGE AJK
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