Macy Fenwick
West Lakes
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Coral Sea Resort
03.2025 - 04.2025
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Barista \ Bartender
Milledges Cafe\bar\venue
03.2024 - 03.2025
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Team Member
Kmart
06.2023 - 05.2024
- Provide efficient customer focused service at all times, ensuring service delivery excellence
- Store Presentation, handling phone calls, assisting customers, store maintenance price checks and product returns, loss prevention
- Successfully implementing new store layouts and visual merchandising strategies, leading to increased customer engagement and sales, Being recognised by management for outstanding leadership skills, teamwork, or exceptional performance on specific projects or tasks, Improving customer satisfaction ratings through effective complaint resolution processes and proactive customer service initiatives.
Crew Member
Muffin Break
11.2022 - 01.2024
- Ensured that work area, equipment and section is kept clean in accordance with current health and hygiene regulations and delegated tasks to team members
- Barista experience and operating cash registers
- Cleaning and maintenance, teamwork and collaboration, compliance with policies and procedures, product knowledge and continuous improvement.
Service Crew
Coles
10.2022 - 06.2023
- Customer service, cashiering: operating cash registers
- Cleaning and maintenance, teamwork and collaboration, compliance with policies and procedures, product knowledge, continuous improvement
- Developing and implementing new strategies or initiatives that improved customer satisfaction and loyalty
- Successfully managing high-profile projects within budget and on schedule
- Being recognised for exceptional customer service skills and receiving positive feedback from customers
- Receiving recognition or awards for outstanding performance or contributions to the company
- Successfully resolving complex issues or challenges, demonstrating problem-solving abilities.
Work Experience
Innoscape
01.2022 - 01.2022
- Assisting with site preparation, planting and maintaining greenery
- Assisting with hardscape installation, operating equipment under supervision, cleaning and organizing tools
- Assisting with lawn maintenance, observing safety protocols, collaborating with team members, and assisting with painting fences.
Customer Service Associate
Hungry Jacks
11.2020 - 05.2021
- Customer service, cash handling, order assembly, cleaning and sanitizing, stock management, teamwork, use of pos system, compliance with policies and procedures
- High customer satisfaction
- Efficient operations, leadership, Sales growth, Training and development, Workplace safety.
Education
Seaton High School
10.2023
Tourism And Business
Torrens University Australia
06-2025
Skills
- Complaint resolution
- Equipment Operation
- Workplace Safety
- Customer Service
- Food Running
- Food Preparation
- Ordering Procedures
- Customer service
- Highly reliable
- Team player attitude
Professionalreferees
Scott Anderson, Bar Manager
E: scott@milledges.com
P: 0455 176 946
Adrian Galindo, Bar Owner
P: 0433 967 854
Certification
- RSA, CTA Training Specialists - 06/03/2024
Timeline
Bartender
Coral Sea Resort
03.2025 - 04.2025
Barista \ Bartender
Milledges Cafe\bar\venue
03.2024 - 03.2025
Team Member
Kmart
06.2023 - 05.2024
Crew Member
Muffin Break
11.2022 - 01.2024
Service Crew
Coles
10.2022 - 06.2023
Work Experience
Innoscape
01.2022 - 01.2022
Customer Service Associate
Hungry Jacks
11.2020 - 05.2021
Seaton High School
Tourism And Business
Torrens University Australia
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