Summary
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Madawi Alsharef

Riyadh

Summary

I look forward to working in a challenging, collaborative, and multi-departmental environment to enhance my knowledge, acquire new experiences and skills and contribute to the service and development of the workplace to reach achievement and excellence.

Work History

Customer Service Specialist

Al-Mostashar Company for Insurance Services
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.
  • Maintained a high level of professionalism while interacting with customers via phone or email.

Freelancing

Multibale
Riyadh, Saudi Arabia
  • Conducted market research to identify potential opportunities for new product development.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.

Summer Training

Bank Al-Jazira
  • Organized and conducted weekly team meetings with summer employees.
  • Maintained records of attendance, progress, and other relevant information about each member of the summer staff.

Education

Bachelor's degree in Human Resource Management -

King Abdulaziz University

Cambridge IT Skills -

Al-Khaleej Institute for Training & Education

Fundamentals and Principles of Financial Accounting -

Skills

  • Computer skills and Microsoft Office programs
  • Fast learning and completion of tasks
  • Solve problems effectively
  • Reading body language
  • Effective communication
  • Team management
  • Time management

Languages

  • Arabic, Native
  • English, Very good

Languages

Arabic
First Language
English
Upper Intermediate (B2)
B2

Timeline

Customer Service Specialist

Al-Mostashar Company for Insurance Services

Summer Training

Bank Al-Jazira

Freelancing

Multibale

Bachelor's degree in Human Resource Management -

King Abdulaziz University

Cambridge IT Skills -

Al-Khaleej Institute for Training & Education

Fundamentals and Principles of Financial Accounting -

Madawi Alsharef