Maddison Lovett-Marchesi
Adelaide
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/Bar Gaming Machine Attendant
Mansfield Park Hotel
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Upheld strict regulations for safe alcohol service and food safety.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Bartender
Portland Hotel
04.2022 - 11.2022
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Customer Service Cashier
West Ipswich Iga
04.2020 - 05.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
Bautista/Waitress Trainee
Harry’s Place Cafe
11.2018 - 04.2020
- Served food and beverages promptly with focused attention to customer needs.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer..
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
Rosewood State High School
Rosewood06-2020
Skills
- Strong Multitasking
- Customer Service
- Liquor, Beer and Wine knowledge
- Highly Reliable
- Team Player Attitude
- Clear and Effective Communication
- Patience and Tolerance
- Cleanliness and Hygiene
- Outgoing Personality
- Organizational Ability
- Responsible Alcohol Service
- Food Service
- Team Training and Development
Certification
- Responsible Service Og Alcohol
- Responsible Service Of Gaming
- Tab Certificate
- Lotteries Certificate
- Certificate III in Business
- Certificate II Sports and Recreational
Timeline
Bartender/Bar Gaming Machine Attendant
Mansfield Park Hotel
11.2022 - Current
Bartender
Portland Hotel
04.2022 - 11.2022
Customer Service Cashier
West Ipswich Iga
04.2020 - 05.2021
Bautista/Waitress Trainee
Harry’s Place Cafe
11.2018 - 04.2020
- Responsible Service Og Alcohol
- Responsible Service Of Gaming
- Tab Certificate
- Lotteries Certificate
- Certificate III in Business
- Certificate II Sports and Recreational
High School Diploma -
Rosewood State High School
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