Maddison Musolino
Adelaide
Summary
With a Certificate 3 in Individual Support, I began my professional journey as a Personal Care Assistant at Moonta Health and Aged Care after completing year 12 in 2018. This role allowed for a seamless transition into the workforce and provided opportunities to forge new connections and acquire invaluable lifelong skills. After four years at Moonta Health, I embraced a fresh challenge as a Receptionist at CMI Toyota, venturing into an unfamiliar industry. This experience opened doors to learn diverse skills and enhance expertise. During my tenure, I efficiently managed phone calls, greeted customers, ensured timely updates on vehicle orders, and adeptly handled reception duties. Thriving in this new environment showcased adaptability in the face of unfamiliar challenges.
Overview
7
7
years of professional experience
Work History
Sales Concierge
CMI Toyota
10.2022 - Current
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Answered phone calls promptly and directed incoming calls to correct offices.
- Keeping reception area and service lounge clean and tidy.
- Ensuring customers are kept up to date on their new vehicle order.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Personal Care Assistant
Moonta Health And Aged Care Services
02.2018 - 09.2022
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Monitored client vital signs and tracked behaviours to keep healthcare supervisors well-informed.
- Maintained clean personal areas.
- Documented residents' mental status, sleep and eating patterns in individualised care plans
- demonstrated manual handling techniques on a daily basis.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained frequent supervision of residents unable to call for assistance.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
High School Diploma -
Moonta Area School
Moonta, SA12.2018
Certificate III - Individualised Support
MADEC
01.2018
Skills
- Professional demeanour
- Documentation and reporting
- Working Efficiently and effectively
- Applying full effort to every task assigned
- Time management
- Organization skills
- Verbal and written communication
- Ability to work unsupervised
- Ability to work in a team environment
- Call Answering and Routing
- Positive Attitude and Energetic
Skills
- Ability to work unsupervised
- Ability to work in a team environment
references
Professional References
(written references can be supplied upon request)
Shaun Baily
(Sales Manager)
0422474967
Enzo Vin
(Customer Relations Manager)
0437211830
Leanne Walker
(Human Resources Officer)
88250000
Timeline
Sales Concierge
CMI Toyota
10.2022 - Current
Personal Care Assistant
Moonta Health And Aged Care Services
02.2018 - 09.2022
Certificate III - Individualised Support
MADEC
High School Diploma -
Moonta Area School
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