Madison Wright
Newton
Summary
Dedicated and self-motivated professional with a strong background in customer service and client relationship management. Proven ability to establish and maintain positive client relationships, contributing to customer satisfaction and overall business success. Demonstrates a high level of professionalism and the ability to work both independently and collaboratively within a team environment. Knowledgeable in Strata and Community legislation, with hands-on experience in accounting, budgeting, maintenance coordination, and insurance management. Committed to delivering results and upholding the highest standards of service and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Asset Manager
Horner Management
09.2023 - Current
- Phone calls from clients
- Prepare Budgets
- Attend and chair meetings
- Complete minutes
- Action maintenance requests
- Arrange / Liaise complex maintenance items
- Send general & complex correspondence
- Raising maintenance/shortfall levies
- Lodgement of Insurance claims
- Compare Quotes
- Carry out routine diary (SMATA) & Corporation checks
- StrataVotes for maintenance. approvals & Insurance votes
- Check Financial Statements
- Sign Section 41’s & 139’s
- Approve Invoices
- Any other general Strata Management items that occur
- Enhanced property value by implementing comprehensive maintenance plans and addressing repair needs promptly.
- Established a positive reputation within the community through transparent communication and prompt resolution of issues.
Premier Rewards Attendant & Relief Supervisor
SKYCITY Entertainment Group
11.2022 - 09.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served as a liaison between upper management and frontline staff members in order to facilitate open lines of communication regarding operational issues or concerns.
- Handled escalated customer complaints professionally, resolving issues quickly while preserving positive customer relationships.
- Provided ongoing training for employees to ensure they were up-to-date on company policies, procedures, and industry best practices.
- Ensured smooth operations during peak hours through effective delegation of tasks and timely decision making.
- Managed employee scheduling efficiently to ensure adequate coverage during all shifts while minimising overtime costs.
BUILDING TRADES ASSISTANT/Assistant Landscaper
Barossa Hills Retaining & Landscaping
02.2022 - 10.2022
- Pool coping instalments
- Concrete pool beam instalments
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Manually mixing concrete
- Assisting on the build of retaining walls
- Transferred materials to designated areas using a Dingo mini-loader and wheelbarrows
Retail Assistant & Relief Shift Supervisor
Cotton On Group
11.2020 - 04.2022
- Visual merchandising
- Used POS system to process sales, returns, online orders and gift card activations
- Greeted customers, helped locate merchandise and suggested suitable options
- End of day banking/Cashier balancing
- Shift managing
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Filed incident reports and handled inappropriate behaviour and disturbances.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Trade Assistant/Carpentry Assistant
Pine Carpentry and Interiors
02.2020 - 04.2020
- 1st Fix and 2nd Fix
- Assembled durable, high-quality structures by working with forming systems, hand tools and range of equipment.
- Followed established job site safety regulations and maintained safe and clean work area.
- Operated hand and power tools safely.
Hospitality Worker
Athelstone Takeaway
07.2018 - 08.2019
- Identified and resolved customer complaints concerning food or lodging
- Operated cash register for cash and credit card transactions
- Greeted customers promptly and took orders to keep flow of traffic moving
- End of day cleaning
Hospitality Worker
Gelato Bello
07.2016 - 02.2018
- Cake decoration
- Managing cake orders
- Food preparation
- Displayed enthusiasm and promoted excellent service to customers
- Carried out opening and closing duties to assure the store would perform efficiently and ensure the store was up to standard
Education
Certificate II Program in Construction Pathways (Carpentry and Joinery) - Carpentry And Joinery
TafeSA
01-2019
Basic Home And Building Maintenance
TafeSA
2019
Certificate III in Music Industry (Business) - Business in Music & Event Management
MusicSA
01-2018
Completed Secondary Education -
Charles Campbell College
01-2018
Skills
- Self-Motivated
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Excellent Attention to Detail
- Excellent Written and Verbal Communication
- Safety and Cleanliness Standards
- Ability to work independently or in team environment
- Client relations
Certification
- Finalist- Strata Community Manager Rising Star Award (2024)
- Strata Community Association A100
- White Card
- Responsible Service of Alcohol (RSA)
Interests/Extra-Curricular Activities
- Sport
- Digital design
- Music
- Self-Driven Projects
Referees
Carrie McInerney
(Chief Executive Officer - Horner Management)
- 0402 988 744
Luke Scicluna
(General Manager - Horner Management)
- 0411 377 182
Timeline
Asset Manager
Horner Management
09.2023 - Current
Premier Rewards Attendant & Relief Supervisor
SKYCITY Entertainment Group
11.2022 - 09.2023
BUILDING TRADES ASSISTANT/Assistant Landscaper
Barossa Hills Retaining & Landscaping
02.2022 - 10.2022
Retail Assistant & Relief Shift Supervisor
Cotton On Group
11.2020 - 04.2022
Trade Assistant/Carpentry Assistant
Pine Carpentry and Interiors
02.2020 - 04.2020
Hospitality Worker
Athelstone Takeaway
07.2018 - 08.2019
Hospitality Worker
Gelato Bello
07.2016 - 02.2018
Certificate II Program in Construction Pathways (Carpentry and Joinery) - Carpentry And Joinery
TafeSA
Basic Home And Building Maintenance
TafeSA
Certificate III in Music Industry (Business) - Business in Music & Event Management
MusicSA
Completed Secondary Education -
Charles Campbell College
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