Magumba William
Kingdom Of Suadi Arabia
Summary
Professional retail worker equipped for high-paced food and beverage environments. Skilled in cash handling, customer service, and point-of-sale systems. Strong collaborator who adapts to changing needs and prioritizes team goals and customer satisfaction. Dependable and focused on delivering efficient and accurate transactions.
Overview
3
3
years of professional experience
Work History
Food and Beverage Cashier
4twinz Coffee
03.2024 - Current
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
Head Barista
4twinz Coffee Shop
02.2022 - 10.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
Head Cashier
One Million Coffee Shop
06.2023 - 09.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Education
Certificate - Business Economics
Kampala University
Kampala Uganda Languages
English
Upper intermediate (B2)
Timeline
Food and Beverage Cashier
4twinz Coffee
03.2024 - Current
Head Cashier
One Million Coffee Shop
06.2023 - 09.2024
Head Barista
4twinz Coffee Shop
02.2022 - 10.2024
Certificate - Business Economics
Kampala University
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