Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Maha Abukwaik

Vendor Operations Manager
Riyadh,01

Summary

Experienced E-commerce with 8+ years of experience building customer base, attracting potential customers and managing consumables & Beauty category. Highly persuasive with excellent influencing and customer service skills. Enthusiastic and motivated to share product knowledge and increase sales, highly organized and innovative thinking. Resourceful problem solver who is adept at remaining calm in stressful situations.


Overview

8
8
years of professional experience

Work History

Vendor Ambassador - Retail

Amazon
03.2018 - Current
  • Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
  • Led efforts to diversify the company''s vendor base, reducing reliance on single-source suppliers and increasing supply chain resilience.
  • Resolved disputes between company personnel and vendors diplomatically, preserving positive working relationships while upholding company interests.
  • Collaborated with internal stakeholders to develop detailed specifications for products or services required from vendors.
  • Established performance metrics for evaluating vendor effectiveness, aligning supplier goals with overall business objectives.
  • Trained junior team members on best practices for managing vendor relationships and monitoring compliance.
  • Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
  • Developed long-term strategic partnerships with key vendors, enhancing collaboration and creating mutual benefits.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Retail Merchandiser

Souq.com
08.2017 - 03.2018
  • Coordinated with the marketing team to promote items in various marketing channels (newsletter, social media, web, and notification). - Monitored the available stocks of items and followed up on the new ones to ensure that they are all properly priced and live online.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Established strong relationships with vendors, securing advantageous pricing and delivery terms for the company.
  • Effectively communicated with cross-functional teams such as purchasing, logistics, marketing on matters related to retail merchandising.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Reduced stock shortages and maintained optimal inventory levels by closely monitoring sell-through rates and adjusting orders accordingly.
  • Assisted in the planning and execution of special events or promotions, driving foot traffic into the website.
  • Increased efficiency in merchandise handling processes through the implementation of standardized procedures and best practices.
  • Implemented data-driven strategies for optimizing product assortment and placement, resulting in increased sales.

Account Manager - Marketplace

Amazon
04.2017 - 08.2017
  • Operating as the lead point of contact for any and all matters specific to MP accounts.
  • Overseeing customer account management, develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Assist with challenging client requests or issue escalations as needed
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.

Onboarding Specialist - Marketplace

Amazon
11.2015 - 04.2017
  • Improved retention rates by establishing strong relationships with sellers during their onboarding period.
  • Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
  • Evaluated the effectiveness of onboarding strategies, continually updating approaches based on feedback and best practices.
  • Performed the on-boarding processes by preparing the offer letter, setting up the background checks, enrollment requirements for Marketplace, and other associated tasks.
  • Demonstrated effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
  • An effective team player who contributed valuable ideas and feedback, and can be counted on to meet commitments.
  • Initiating seller training and tracking participant progress and gathering feedback for continuous improvement.
  • Enhanced seller engagement through interactive workshops and hands-on activities.

Education

Bachelor of Science - Business Administration and Management, General

King Faisal University
Riyadh
04.2001 - 2017.04

Skills

    Ecommerce

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Timeline

Vendor Ambassador - Retail

Amazon
03.2018 - Current

Retail Merchandiser

Souq.com
08.2017 - 03.2018

Account Manager - Marketplace

Amazon
04.2017 - 08.2017

Onboarding Specialist - Marketplace

Amazon
11.2015 - 04.2017

Bachelor of Science - Business Administration and Management, General

King Faisal University
04.2001 - 2017.04

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Maha AbukwaikVendor Operations Manager