Maha Al-Rashidi

• Managed and optimized the Microsoft Dynamics CRM platform to support sales operations and organizational goals.
• Configured and customized Dynamics CRM workflows, dashboards, and user roles to align with sales processes.
• Maintained data accuracy and integrity through regular forecasts, updates, and leveraging segmentation tools within the Dynamics CRM.
• Monitored sales pipelines, automated lead assignment, and improved opportunity tracking for better visibility.
• Delivered actionable insights by creating and analyzing complex sales performance reports and dashboards using Dynamics CRM, empowering stakeholders with data-driven strategic decision-making.
• Designed and conducted comprehensive training programs for staff, providing ongoing support to ensure high adoption rates and effective utilization of Dynamics CRM.
• Identified and implemented process improvements, enhancing the efficiency of sales operations and CRM utilization.
• Acted as liaison between technical teams and end-user, translating business needs into technical requirements to drive continuous platform enhancement.

• Contributed to the planning and execution of departmental goals and objectives to enhance student services.
• Provided expert consultation for developing and implementing student orientation programs.
• Collaborated with various departments to address and resolve student affairs-related concerns effectively.
• Organized and managed student activity schedules, coordinating with relevant officials to ensure placement accuracy and successful implementation.

• Managed a diverse portfolio of private and government clients, overseeing project execution and fostering long-term relationships.
• Led post-sales service initiatives, ensuring high customer satisfaction and continuous service enhancement.
• Developed and implemented customer satisfaction surveys to assess client needs and drive service improvements.
• Coordinated and organized client seminars, ensuring smooth execution and effective knowledge-sharing sessions.

• Expanded MEA-TECH potential client base by identifying and building relationships with new clients while maintaining engagement with existing clients such as Mobily and IBM to ensure satisfaction and retention.
• Developed and implemented business strategies to drive company growth and market expansion.
• Facilitated effective communication between clients and internal teams, ensuring smooth collaboration and project execution.
• Managed and resolved client-related issues and complaints, ensuring high levels of customer satisfaction and long-term business relationships.

• Assisted customers with flight bookings, cancellations and travel-related, as well as handling feedback, complaints, and inquiries.

• Engaged with customers to provide new services and offerings, aiming to increase revenue and customer loyalty.

• Collaborated with internal department to address complex issues, ensuring swift resolutions.

• Consistently achieved or exceeded key performance indicator (KPIs), including customer satisfaction scores.