Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant

Maha Alhalafi

Riyadh,01

Summary

Professional with strong background in monitoring and maintaining system performance, ensuring operational efficiency and reliability. Adept at utilizing monitoring tools, diagnosing issues, and implementing solutions to meet business needs. Known for collaborative approach, adaptability, and delivering results that align with organizational objectives. Skilled in network administration, scripting, and performance tuning, with focus on optimizing systems and processes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Command Center Monitoring Engineer

Nour Net
11.2023 - Current


  • Monitor the performance and availability of IT infrastructure components, including servers, networks, applications, and databases, using Monitoring tools such as Dynatrace, BMC & Solarwinds.
    • Detect and analyze alerts and events generated by Manage Engine's monitoring tools, and take appropriate action to resolve issues in a timely manner.
    • Perform routine health checks and maintenance tasks on critical systems to ensure optimal performance and reliability.
    • Coordinate with internal teams to troubleshoot and resolve escalated issues, and escalate to senior engineers or management as needed.
    • Document and track incidents, changes, and resolutions in the ticketing system, ensuring accurate and up-to-date records.
    • Provide timely updates and communication to stakeholders regarding the status of incidents, maintenance activities, and planned outages.
    • Participate in shift-based schedules to provide 24/7 coverage of the command center.
    • Collaborate with other command center engineers and IT teams to develop and improve monitoring processes, procedures, and documentation.
  • Familiarity with network protocols, technologies, and architectures, including TCP/IP, DNS, DHCP, routing, and switching.

Network Engineer

Wipro Limited
04.2022 - 07.2023
  • Company Overview: National water company project
  • Monitored networks for all 6 clusters of NWC on SolarWinds
  • Monitored video & voice conference (Webex-Avaya)
  • Managed network and support (VPN Admin using Secure Access VPN SSL VPN | Ivanti Connect Secure)
  • Provide user support in management of incidents related to ITSM and communication equipment and systems
  • Answered and respond to all calls and handled and delivered high quality technical support to maintain targeted system availability
  • Command, Control & Intelligence IT equipment and software
  • National water company project

Project Engineer

Wipro Limited
06.2018 - 03.2022
  • Key consideration for Aramco project draft and design product redline markups as per client requirements
  • followed with Saudi Aramco standard; ensure your the redline adhere to the latest Standards symbol's, notations. formatting requirements and delivery with high quality.

Education

Bachelor of Computer Science -

King Khalid University

Skills

  • Problem-solving
  • Leadership
  • Attention to details
  • Pressure management
  • Teamwork
  • Creativity
  • Operating System
  • Data Base
  • Networking
  • 2D and 3D modeling
  • (C4)
  • Remedy
  • ITSM
  • BMC
  • Office 365
  • Dynatrace
  • Active Directory
  • MicroStation
  • SolarWinds
  • VPN
  • Proactive
  • Alert Management
  • Data Analysis

Certification

  • Cisco Certified Network Associate (CCNA)
  • Security+ CompTIA
  • RBPFC The Retail Banking Professional Foundation

Languages

Arabic
Native language
Arabic
Proficient
C2
English
Advanced
C1

Timeline

Command Center Monitoring Engineer

Nour Net
11.2023 - Current

Network Engineer

Wipro Limited
04.2022 - 07.2023

Project Engineer

Wipro Limited
06.2018 - 03.2022

Bachelor of Computer Science -

King Khalid University

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Maha Alhalafi