Summary
Overview
Work history
Education
Skills
Volunteer & Experiences
Timeline
Generic

Maha Alkhwaiter

Riyadh

Summary

Eager to learn. Interested in translation and administrations fields. I love knowing and developing myself in any filed.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work history

Key account manager

Saud Faisal Al Qahtani Commercial Services Co.
Riyadh, Riyadh Region
09.2024 - Current
  • Resolved escalated customer issues promptly for increased satisfaction rates.
  • Developed multi-level contacts within key accounts to enhance communication channels.
  • Managed to Cultivate a deep understanding of client businesses with thorough research and consistent engagement.

Key Account Manager

ATS Travel
Riyadh
12.2021 - 12.2023
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Selected correct products based on customer needs
  • Contributed to event marketing, sales and brand promotion
  • Developed customer relationships and increased overall sales
  • Secured long-term customer loyalty with excellent service and understanding of client needs.

Customer service

BOUNCE
03.2019 - 03.2022
  • Part Time Job

Human resource coordinator

Ministry of Finance
Riyadh
05.2018 - 08.2018
  • Team Supporter
  • Schedule and coordinate meetings and interview
  • Prepare minutes of meeting Coordination between entities and working in solving administrative and operational problems on a daily basis
  • Archiving and data entry Dealing with company information and personal data of employees
  • Writing internal and external letters

Customer Service

Alessa Company (NAT)
Riyadh
05.2014 - 05.2015
  • Deal with customer services and try to solve their problems
  • Reduced customer complaints by 20%

Communication Specialist

Events
Riyadh
01.2013 - 02.2014
  • Coordinated with the team to build a better and fast way to answered clients queries and complaints.
  • Improved team efficiency via training in sales, marketing and promotions

Education

6 Months Course - Human Resources Management

Al Khaleej Training And Education
09.2017 - 02.2018

Diploma - English Language Diploma

Alfaisal Academy
01.2011 - 01.2014

Skills

  • Ability to work under pressure
  • Target achievement
  • Excellent Leadership Decision Making
  • Excellent Communication
  • Excellent English language
  • Very Good Computer systems

Volunteer & Experiences

  • Certificate of Appreciation for contribution as a volunteer with KFSH&RC, 2017
  • Certificate of Appreciation for contribution as a volunteer in The GLOWORK Careers Fair, 2016
  • Certificate of Appreciation for contribution as a volunteer in The GLOWORK Careers Fair, 2017
  • Marketing Course (Three Months), 2017
  • Microsoft Office Excel Course (One Week), 2015
  • Supervising the organization team in the V VIP section of Saudi Falcons & Hunting Exhibition.
  • Supervising at Date international conference.
  • Organized at Water exhibition.
  • Supervising on organizing for the launch of Sakany program.

Timeline

Key account manager

Saud Faisal Al Qahtani Commercial Services Co.
09.2024 - Current

Key Account Manager

ATS Travel
12.2021 - 12.2023

Customer service

BOUNCE
03.2019 - 03.2022

Human resource coordinator

Ministry of Finance
05.2018 - 08.2018

6 Months Course - Human Resources Management

Al Khaleej Training And Education
09.2017 - 02.2018

Customer Service

Alessa Company (NAT)
05.2014 - 05.2015

Communication Specialist

Events
01.2013 - 02.2014

Diploma - English Language Diploma

Alfaisal Academy
01.2011 - 01.2014

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Maha Alkhwaiter