Maha Alkhwaiter
Riyadh
Summary
Eager to learn. Interested in translation and administrations fields. I love knowing and developing myself in any filed.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Key account manager
Saud Faisal Al Qahtani Commercial Services Co.
Riyadh, Riyadh Region
09.2024 - Current
- Resolved escalated customer issues promptly for increased satisfaction rates.
- Developed multi-level contacts within key accounts to enhance communication channels.
- Managed to Cultivate a deep understanding of client businesses with thorough research and consistent engagement.
Key Account Manager
ATS Travel
Riyadh
12.2021 - 12.2023
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Selected correct products based on customer needs
- Contributed to event marketing, sales and brand promotion
- Developed customer relationships and increased overall sales
- Secured long-term customer loyalty with excellent service and understanding of client needs.
Customer service
BOUNCE
03.2019 - 03.2022
- Part Time Job
Human resource coordinator
Ministry of Finance
Riyadh
05.2018 - 08.2018
- Team Supporter
- Schedule and coordinate meetings and interview
- Prepare minutes of meeting Coordination between entities and working in solving administrative and operational problems on a daily basis
- Archiving and data entry Dealing with company information and personal data of employees
- Writing internal and external letters
Customer Service
Alessa Company (NAT)
Riyadh
05.2014 - 05.2015
- Deal with customer services and try to solve their problems
- Reduced customer complaints by 20%
Communication Specialist
Events
Riyadh
01.2013 - 02.2014
- Coordinated with the team to build a better and fast way to answered clients queries and complaints.
- Improved team efficiency via training in sales, marketing and promotions
Education
6 Months Course - Human Resources Management
Al Khaleej Training And Education
09.2017 - 02.2018
Diploma - English Language Diploma
Alfaisal Academy
01.2011 - 01.2014
Skills
- Ability to work under pressure
- Target achievement
- Excellent Leadership Decision Making
- Excellent Communication
- Excellent English language
- Very Good Computer systems
Volunteer & Experiences
- Certificate of Appreciation for contribution as a volunteer with KFSH&RC, 2017
- Certificate of Appreciation for contribution as a volunteer in The GLOWORK Careers Fair, 2016
- Certificate of Appreciation for contribution as a volunteer in The GLOWORK Careers Fair, 2017
- Marketing Course (Three Months), 2017
- Microsoft Office Excel Course (One Week), 2015
- Supervising the organization team in the V VIP section of Saudi Falcons & Hunting Exhibition.
- Supervising at Date international conference.
- Organized at Water exhibition.
- Supervising on organizing for the launch of Sakany program.
Timeline
Key account manager
Saud Faisal Al Qahtani Commercial Services Co.
09.2024 - Current
Key Account Manager
ATS Travel
12.2021 - 12.2023
Customer service
BOUNCE
03.2019 - 03.2022
Human resource coordinator
Ministry of Finance
05.2018 - 08.2018
6 Months Course - Human Resources Management
Al Khaleej Training And Education
09.2017 - 02.2018
Customer Service
Alessa Company (NAT)
05.2014 - 05.2015
Communication Specialist
Events
01.2013 - 02.2014
Diploma - English Language Diploma
Alfaisal Academy
01.2011 - 01.2014
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