Summary
Work history
Education
Skills
Timeline
Generic

Maha Al Mohammed

Riyadh ,Saudi Arabia

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work history

Assistant store manager level F

ALShaya Trading CO.
Riyadh , Saudi Arabia
  • Supported strategic decision-making, producing cash reports.
  • Composed and submitted status reports to management.
  • Facilitated smooth day-to-day operations, preparing floats for following day with accuracy.
  • Processed large quantities of cash, achieving zero errors.
  • Prevented losses due to theft, verifying cash bags were secure at all times.
  • Trained assistants and staff to adhere to operating procedures and regulations.
  • Maintained petty cash for anticipated needs and requirements from management.
  • Balanced cash registers by verifying amounts processed and accurately noting shortages and overages.
  • Completed opening and closing procedures each day.

Customer Service Manager

Alghanim International Company
Riyadh
  • Leveraged strong product and service knowledge to assist customers and resolve issues.
  • Communicated courteously with customers by telephone and email.
  • Sought customer feedback and applied data to inform service-level improvements.
  • Implemented personal development programmes to enhance staff capabilities and satisfaction.
  • Documented department data and compiled accurate reports.
  • Stored transaction information securely for thorough financial reference.

Education

Business Administration

Imam Muhammad bin Saud University
Riyadh

Human resources

Radna Institute
Riyadh

Skills

MS Office proficiency

Team leadership and coaching

POS systems

Staff training and development

Financial operations management

Bank deposit procedures

Goals and performance

Systems and software programs

Adherence to high customer service standards

Budgeting and reporting

Cash handling

Skilled trainer

Inter-department collaboration

Timeline

Business Administration

Imam Muhammad bin Saud University

Human resources

Radna Institute

Assistant store manager level F

ALShaya Trading CO.

Customer Service Manager

Alghanim International Company
Maha Al Mohammed