Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

maha alrasheed

Riyadh

Summary

Self- development is a-continuous characteristic, working with love and passion, raising the efficiency of the facility in which I-will work , and gaining experience and learning.

Overview

6
years of professional experience
4
years of post-secondary education

Work history

Saudi Arabia Railway
Riyadh, Saudi Arabia

passenger assistant service
12.2021 - Current

Job overview


  • Monitoring and maintaining the operating condition of the station to ensure the safety and comfort of passenger movement within the station buildings.
  • Carry out controlled emergency evacuation of passengers.
  • Providing effective communication and information with internal and external parties in an effective and timely manner.
  • Providing all assistance to all customers and meeting their need.

Fanar Vision Trading company
Riyadh, Saudi Arabia

Assistant Project Manager
02.2020 - 02.2021

Job overview

  • Collaborated across teams to align and deliver overarching business strategy.
  • product inventory plan and budget management within the plan.
  • Work on development and operational strategies for the project.
  • Organizing meetings with companies whose services contribute to the development of the company.
  • Monitoring the progress of the operational plan for the project, evaluating the impact of production, listing all observations, and working on developing them .

ministry of Education Project
Riyadh, Saudi Arabia

support customer service
05.2019 - 09.2019

Job overview

  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Share feature requests and solutions with the team .
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Created strong value-added relationships with customers, driving business development and profit potential.

Saudi Electricity company project
Riyadh, Saudi Arabia

Customer Service Centre Manager
10.2017 - 12.2017

Job overview

Assisting customers in overcoming problems and providing adequate answers to all their inquiries.

Providing all the information the customer needs by answering his inquiries.

Submit customer satisfaction survey reports.

Education

princess Nourah bint abdularahaman University

Certificate of Higher Education from Educational &professional psychology
05.2012 - 05.2016

Skills

Communication effectively

Computer programs

Solve problems

Creating development plans

Managing the team as a good leader

Persuasion and negotiation skills

Languages

Arabic
Native
English
Intermediate

Timeline

passenger assistant service

Saudi Arabia Railway
12.2021 - Current

Assistant Project Manager

Fanar Vision Trading company
02.2020 - 02.2021

support customer service

ministry of Education Project
05.2019 - 09.2019

Customer Service Centre Manager

Saudi Electricity company project
10.2017 - 12.2017

princess Nourah bint abdularahaman University

Certificate of Higher Education from Educational &professional psychology
05.2012 - 05.2016
maha alrasheed