Maha Alshehri
Dammam,DAMMAM
Summary
Experienced Customer Sales Representative with a demonstrated history of working in the oil & energy industry. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Customer care & Sales Representative
Saudi Aramco, Kentz, SNC Lavalin Group
11.2016 - Current
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies
- Resolved concerns with products or services to help with retention and drive sales
- Maintained and managed customer files and databases
- Assisted call-in customers with questions and orders
- Responded to customer needs through competent customer service and prompt problem-solving
- Communicated with clients regarding account services, statements, and balances
- Met customer call guidelines for service levels, handle time and productivity
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Maintained up-to-date knowledge of product and service changes
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Administrative Secretary
Al Khobar
10.2011 - 07.2012
- Restocked supplies and submitted purchase orders to maintain stock levels
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Routed business correspondence, documents and messages to correct departments and staff members
- Sorted, opened and routed mail and deliveries to meet business requirements
- Offered technical support and troubleshot issues to enhance office productivity
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
Education
Bachelor's degree - Business, Management, Marketing, Related Support
Arab Open University
Saudi 01.2005 - 01.2010
Skills
Top Skillsundefined
Certification
SH1 Safety Responsibilities
Timeline
Customer care & Sales Representative
Saudi Aramco, Kentz, SNC Lavalin Group
11.2016 - Current
Administrative Secretary
Al Khobar
10.2011 - 07.2012
Bachelor's degree - Business, Management, Marketing, Related Support
Arab Open University
01.2005 - 01.2010
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