Maha Sami
Riyadh,Saudi Arabia
Summary
Energetic professional with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.
Overview
4
4
years of professional experience
Work history
Administrative Assistant & Marketing
beauty secret spa
Riyadh, Riyadh Region
2025.07 - 2026.07
- Coordinated daily administrative operations, ensuring the smooth and efficient running of the skincare center.
- Managed appointment scheduling, calendar organization, and daily bookings while maintaining an accurate and up-to-date appointment system.
- Prepared and maintained administrative records, customer databases, and operational reports using Microsoft Exceland other Microsoft Office applications.
- Generated monthly reports to track appointments, customer attendance, cancellations, cancellation reasons, and overall operational performance.
- Organized client information and maintained accurate documentation to support business operations and management decisions.
- Worked independently in a fast-paced environment, effectively prioritizing multiple responsibilities while maintaining accuracy under pressure.
- Delivered exceptional customer service by handling inquiries, resolving customer concerns, and ensuring a positive client experience.
- Built strong relationships with clients, increasing customer satisfaction and encouraging repeat visits.
- Promoted skincare products and services through personalized recommendations, consistently achieving 15–20% weekly sales growth.
- Contributed to approximately 80% monthly sales growth through effective product promotion and customer follow-up.
- Successfully attracted new customers during seasonal campaigns, doubling sales performance by expanding the client base and converting prospects into loyal customers.
- Demonstrated strong organizational, communication, problem-solving, and time management skills while supporting both administrative and business development activities.
Office Coordinator
Kodak Riyadh
Riyadh
2023.01 - 2025.01
- Organized schedules, appointments, and meeting calendars, ensuring timely coordination and follow-ups.
- Managed incoming and outgoing correspondence, including emails, calls, and document filing.
- Prepared periodic reports and maintained accurate records using MS Office (Word, Excel, PowerPoint).
- Supported daily administrative operations with a high level of accuracy and confidentiality.
- Coordinated with internal teams to ensure smooth workflow and task completion.
Customer Service Representative
Arbol Lounge Riyadh
Riyadh
2023.01 - 2023.12
- Handled a high volume of customer inquiries, complaints, and product returns, consistently maintaining a 95% customer satisfaction rating.
- Resolved customer issues in a timely and efficient manner, demonstrating strong problem-solving skills and empathy.
- Assisted customers in understanding product features and benefits, resulting in a 20% increase in upsell opportunities.
- Maintained detailed customer records and documented common customer queries to improve knowledge base and reduce response times.
Sales Associate
Riyadh
2022.01 - 2023.01
- Conducted product presentations to customers, emphasizing product benefits and features.
- Consistently exceeded monthly sales targets, achieving a 15% increase in overall sales during my tenure.
- Built and maintained a loyal customer base by providing personalized product recommendations and exceptional customer service.
Education
Bachelor - Business Management
Midocean University
Skills
- Administrative Support
- Calendar & Appointment Management
- Microsoft Excel & MS Office Suite
- Data Reporting & Performance Tracking
- Record Keeping & Documentation
- Organisational Skills
- Time Management
- Attention to Detail
- Multitasking
- Strong Communication and Interpersonal Skills
- Problem-Solving & Decision-Making
- Working Under Pressure
- Customer Service
- Sales & Upselling
languages
Arabic
English
Timeline
Administrative Assistant & Marketing
beauty secret spa
2025.07 - 2026.07
Office Coordinator
Kodak Riyadh
2023.01 - 2025.01
Customer Service Representative
Arbol Lounge Riyadh
2023.01 - 2023.12
Sales Associate
2022.01 - 2023.01
Bachelor - Business Management
Midocean University