Mahaboob Siraj Batcha
IT Section Head - Express Foods Company, Al Baik
Jeddah
Summary
Insightful Information Technology with 19+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
IT Section Head & Infrastructure Specialist
Express Foods Company - Al Baik
Jeddah
08.2021 - Current
- Learned and adapted quickly to new technology and software applications
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Install and maintain NCR Aloha & POSIST POS systems, Inventory modules, Online aggregator modules, Online Panels, KDS, SOS, TPOS and day to day restaurant operation systems
- Maintain and support more than 125 restaurants in KSA and Gulf Region
- Manage and control all IT systems and networks for EFC-Al Baik HQ
- Managing the support team (around 10 employees), train them with the new technologies and guide them with the proper training
- To achieve all the requirements and customize the system as per our business needs.
Hospitality Team Supervisor, Senior Tech Support S
Retail Business Solutions (NCR Partner)
Jeddah
11.2005 - 03.2021
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Complete installation of Hospitality POS IT solutions, implementation, testing of new modules, designing and modifying the database as per the customer requirement, customer training and technical support
- As well as NCR & all the other brand Hardware and Software installations
- Installing ALOHA or other POS software solutions and all the required applications from scratch on Servers, POS machines, KDS, SOS etc., in NCR Machines and as well in other brand machines.
- After installation and testing, images are created and distributed to all of our engineers
- If there are any changes or any new requirements, do the testing and share the knowledge with our engineers.
- Provide remote support to other regional customers and move to new regions or out of the country for new installations
- Effective managed and a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Receiving customer calls and assigning to engineers
- Giving priority support to our leading clients
Database Administrator
National Institute of Information Technology
Tamil Nadu
06.2003 - 08.2004
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Tested programs and databases to identify issues and make necessary modifications.
- Created and implemented database designs and data models.
- Created and updated database designs and data models.
- Maintaining the institute server and systems
- Managing the student records
- Maintaining the institute backend database
Education
Master of Science - Computer Science And Programming
Madras University
Tamil Nadu, India 03.2001 - 03.2003
Bachelor of Science - Computer Science
Bharathidasan University
Tamil Nadu, India 04.1998 - 04.2001
Skills
IT Project and Service Management
Improvement initiatives
Coaching and mentoring
Operations management
Contract Management
Manage Applications, Hardware’s, Networking, Databases, upgrade & implement Security Policies on the overall infrastructure
Strong analytical and organizational skills
Leadership skills to effectively manage and support the team using the best practices, group discussion and trouble shooting
NCR ALOHA Hospitality Solution Implementation and Support
NCR ALOHA Tablet POS (TPOS), ISP, ISC, APS, SDM, EDSS, Aloha Kitchen & Aloha Mobile Implementation and Support
Smart KDS & Speed of service (SOS) Solutions Implementation and Support
Digital Dining Hospitality Solution Implementation and Support
NCR COMPRIS Hospitality Solution Implementation and Support
POSIST Hospitality Solution Implementation and Support
NCR Retail Software and Hardware Solution Customization
Hospitality Team Management
Timeline
IT Section Head & Infrastructure Specialist
Express Foods Company - Al Baik
08.2021 - Current
Hospitality Team Supervisor, Senior Tech Support S
Retail Business Solutions (NCR Partner)
11.2005 - 03.2021
Database Administrator
National Institute of Information Technology
06.2003 - 08.2004
Master of Science - Computer Science And Programming
Madras University
03.2001 - 03.2003
Bachelor of Science - Computer Science
Bharathidasan University
04.1998 - 04.2001