Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Certification
RECOMMENDATIONS
LITERATURE
Timeline
Generic
MAHAMMAD SAFEEK MARAKKADA

MAHAMMAD SAFEEK MARAKKADA

Riyadh,Saudi Arabia

Summary

Accomplished food and beverage specialist with extensive expertise in high-volume dining environments, guest relations, and staff supervision. Proficient in communicative English, menu memorization, inventory control, and food hygiene practices, ensuring seamless operations and exceptional service quality. Adept at utilizing Point of Sale systems, I always strive to achieve success through continuous learning in detail, with a positive attitude towards everything to keep myself motivated and engaged to the organization I work for.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

HEAD WAITER

PRIVATE PALACE OF ADEL AHMED MUHAMMED AL-JUBEIR.
Riyadh, Saudi Arabia
06.2023 - Current
  • Welcomed VIP guests, arranged seating, and provided amenities and welcome drinks.
  • Assisted guests with special dietary requests, ensuring their comfort and satisfaction.
  • Provided guests with menus and recommended specials.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Advised guests on ingredients utilized to address allergy and dietary concerns.
  • Provided exceptional service by engaging with guests in a friendly and courteous manner.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Ensured guest satisfaction by providing excellent service.
  • Resolved guest complaints promptly and professionally, notifying F&B management of concerns.
  • Maintained cleanliness of dining area, enhancing the overall ambiance.
  • Enhanced first impression for guest through upkeep of clean and orderly front-of-house area.
  • Responded to phone calls and inquiries, delivering information and assistance to callers.
  • Collaborated with kitchen and serving staff for smooth service operations.
  • Arranged dining areas for special events, enhancing overall ambiance.
  • Handled office petty cash and maintained flawless records.
  • Developed meeting agendas, organized materials, and documented detailed notes.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.
  • Coordinated travel flights, accommodation and itineraries for office staff.


SENIOR WAITER

MELENZANE ITALIAN RESTAURANT, SEAZEN HOSPITALITY.
Riyadh, Saudi Arabia
01.2019 - 05.2022
  • Accompanied guests with respectful assistance, recommending suitable dining arrangements and confirming overall satisfaction.
  • Presented menu options and detailed special dishes for day.
  • Memorized complete menu and offered guests knowledgeable suggestions.
  • Informed guest regarding ingredients used to address allergy and dietary issues.
  • Maintained high standard of guest service by attentively taking orders and serving meals.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximizing positive guest satisfaction ratings.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Improved guest satisfaction by promptly addressing and resolving complaints.
  • Ensured smooth operation by effectively managing all front of house staff.
  • Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
  • Trained new staff members, leading to improved service standards.
  • Monitored restaurant supplies regularly, preventing sudden stock outages.
  • Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
  • Established effective communication channels between front and back of house teams for smoother operation.
  • Maintained records of food & beverage inventory and catering inventory to avoid shortages and reduce waste.
  • Gained experience in all restaurant activities, including waiting, bar and front of house.
  • Boosted sales through targeted product training and upselling strategy.
  • Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
  • Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality.
  • Encouraged feedback from restaurant guest, using insights to implement positive process changes.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Fulfilled financial goals by implementing targeted restaurant dishes and meeting monthly sales targets.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximize guest satisfaction.
  • Part of MELENZANE CATERING SERVICES, specializing in outdoor catering.


GUEST SERVICE ASSOCIATE

KOCHI MARRIOTT HOTEL
Kochi, India
04.2018 - 01.2019
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Provided friendly, courteous service, maximizing positive guest satisfaction ratings.
  • Verified completed orders and served guests at tables.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Maintained excellent level of service in busy and demanding Kochi kitchen restaurant environment.
  • Operated within fast-paced, high-energy environment of Kerala specialty restaurant CASSAVA.
  • Increased order value by upselling sides, drinks and desserts.
  • Resolved guest complaints and consistently focused on enhancing guest satisfaction.
  • Kept up-to-date knowledge of hotel amenities, offered additional services when appropriate.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
  • Practiced healthy and safety measures to comply with regulations.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Participated in numerous events and executed various buffet setups.
  • Completed inventory process, organizing items across both outlets.
  • Directed POS operations, maintaining high standards of service.
  • Polished glasses and cutlery to pristine standards.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Assisted with check-ins and check-outs for smoother transitions.
  • Collaborated closely with other departments for seamless service delivery.
  • Provided emergency assistance when needed, prioritized guest safety above all else.

BELL ATTENDANT

KOCHI MARRIOTT HOTEL
Kochi, India
11.2017 - 04.2018
  • Greet hotel guests with a warm smile, professional manner and assist with luggage to reception.
  • Thoroughly verify luggage count and label each item.
  • Coordinated guest room allocations following check-in procedure and recorded room numbers on each piece of baggage.
  • Transported luggage to guest room and arranged in designated baggage area.
  • Assisted with hotel tours to ensure potential clients were well informed about facilities.
  • Handled transport arrangements like taxi bookings or shuttle services upon request from guests, adding convenience to their stay.
  • Communicated effectively with guests for a smooth arrival and departure experience.
  • Kept accurate records of delivered items, avoiding any confusion or misplacement.
  • Assisted guests with loading and unloading of luggage from vehicles.
  • Collaborated with concierge team to provide information on local attractions and services.
  • Responded promptly to guest requests for additional amenities and services.
  • Managed guest lost and found tracker, ensuring timely updates with date and guest information.



Education

BSc. Hospitality and Hotel management -

Alva's College Moodbidri (Mangalore University)
Mangalore,India
05.2015 - 05.2018

Pre-University College -

Govt.Pre-University College Panja.(Mangalore Uni.)
Mangalore,India
04.2013 - 05.2015

Secondary schooling -

Govt.Junior College Panja (Mangalore University)
Mangalore,India
03.2010 - 05.2013

Skills

  • Communicative English
  • Serving large parties
  • Point of Sale (POS) system operation
  • Microsoft office skills
  • Payment Processing
  • Cash handling
  • Restaurant equipment usage
  • Knowledge of different cuisines
  • Bill calculation speediness
  • Food service procedures
  • High-Volume dining experience
  • Menu knowledgeability
  • Menu memorization
  • Inventory control
  • Food hygiene practices
  • Staff supervision
  • Food and beverage specialist
  • Guest relations professional
  • Daily menu and service briefings
  • Payroll preparation
  • COVID-19 protocol
  • Up-selling capability
  • Food and beverage knowledge

Languages

English
Fluent
Arabic
Upper intermediate
Hindi
Fluent
Malayalam
Fluent
Kannada
Fluent
French
Beginner

Affiliations

  • Photograph
  • Fitness Gym
  • Traveler
  • Rider
  • Sports
  • Watching movies

Accomplishments

  • EMPLOYEE OF THE YEAR (01/2022)– Melenzane Italian Restaurant Riyad, Saudi Arabia. *Appreciation by the guests for the service and hospitality provided.

    • *Guest comments and feedback.

    *Teamwork.

  • KOCHI MARRIOTT HOTEL (04/2018)

    • *Appreciation by the guests for the service and hospitality provided.

Certification

  • Certificates of bachelor's degree.
  • Certificates of Pre-University.
  • Certificates of secondary schooling.
  • Work and experience certificates.





RECOMMENDATIONS

Mr. Kiran Saj Area Manager.

SEAZEN HOSPITALITY GROUP KINGDOM OF SAUDI ARABIA.

Email kiran@seazengroup.com (+966) 591471103.

LITERATURE

I hereby declare that all the above details and information are trustworthy and reliable according to my knowledge.

Riyadh, Kingdom of Saudi Arabia. 21 May 2025.

Timeline

HEAD WAITER

PRIVATE PALACE OF ADEL AHMED MUHAMMED AL-JUBEIR.
06.2023 - Current

SENIOR WAITER

MELENZANE ITALIAN RESTAURANT, SEAZEN HOSPITALITY.
01.2019 - 05.2022

GUEST SERVICE ASSOCIATE

KOCHI MARRIOTT HOTEL
04.2018 - 01.2019

BELL ATTENDANT

KOCHI MARRIOTT HOTEL
11.2017 - 04.2018

BSc. Hospitality and Hotel management -

Alva's College Moodbidri (Mangalore University)
05.2015 - 05.2018

Pre-University College -

Govt.Pre-University College Panja.(Mangalore Uni.)
04.2013 - 05.2015

Secondary schooling -

Govt.Junior College Panja (Mangalore University)
03.2010 - 05.2013

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MAHAMMAD SAFEEK MARAKKADA