MAHDI MUDATHER
Riyadh,ALManar
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organised and adept at prioritising daily tasks and following through to achieve performance and productivity goals.
Overview
12
12
years of professional experience
Work history
Store supervisor
Anwar ALtareeg
Riyadh, Saudi Arabia
02.2017 - 12.2022
- Handled escalated customer concerns to build retention.
- Updated pricing and promotions to fulfil store goals.
- Engaged with suppliers to facilitate smooth delivery schedules.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Cashed up tills and counted takings to balance books at business close.
- Requested training and development opportunities to build team knowledge and abilities.
- Coached team to deliver top-quality customer service and uphold brand values.
- Led by example in delivering exceptional service, increasing repeat custom.
- Encouraged teams to increase newsletter sign-ups, building promotion opportunities.
- Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
- Retained knowledge of current and new stock to resolve staff and customer queries.
Store manager
PetroChemical Distribution Company PolyDist Arabia
Riyadh, Saudi Arabia
12.2010 - 12.2016
- Deterred criminal activity, vandalism and general misconduct by providing highly visible security presence and patrols.
- Conducted fire and security alarm testing to create stable systems.
- Established effective access control systems, logging staff and visitor movement for accurate site records.
- Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
- Responded to alarms and investigated disturbances, contacting local law enforcement personnel in escalating situations.
- Operated scanners to screen guests and belongings.
- Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
- Enforced safety protocols through increased video surveillance and effective access control.
- Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.
Education
Bachelor of Architecture - Engineering
Future University
SudanMaster of Business Administration -
University Of Khartoum
KhartoumSkills
- Stock management
- Retail management
- Training and development
- Vend
- Employee management
- Customer service
- Stock loss prevention techniques
- Staff supervision
- Product ordering
- Project scheduling
- Point Of Sale system operation
- Google Workspace
- Microsoft Office Skills
Languages
Arabic
Fluent
English
Advanced
Timeline
Store supervisor
Anwar ALtareeg
02.2017 - 12.2022
Store manager
PetroChemical Distribution Company PolyDist Arabia
12.2010 - 12.2016
Bachelor of Architecture - Engineering
Future University
Master of Business Administration -
University Of Khartoum