Maher Adam
Riyadh,Kingdom of Saudi Arabia
Summary
Accomplished in managing administrative tasks and coordinating programs, streamlining workflow through accurate data entry and organization. Effective communicator with a proactive problem-solving mindset, fostering cross-team collaboration. Experienced in prioritizing under pressure, ensuring precise information gathering and verification. Successfully managed customer data and accounts, consistently meeting deadlines.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work history
Contact Center Company (CCC) by (STC)
04.2014 - 11.2022
- Working in the Disputes and Complaints Department in the Mobile Department.
- From 29/4/2014 to 1/11 2015 and using the Communication and Competal systems.
- Working in the first category of the residential technical agent in the pilot department, the distinguished category of the home telephone department.
- From 1/11/2015 to 1/11/2016, then I was promoted to the technical supervisor of the telephone department from November 2016 until April 2018.
- Team Leader in the Remote Control Center (RRC) management from April 2018 to March 2020.
- Highly skilled in using various programs such as Huawei2000, Alcatel, Siemens and Nokia.
- In March 2020, I moved to Team Leader in the Telephone Sales Department in Jeddah, May 2022.
- Ministry of Health (MOH) Project. I was promoted to Shift Manager in June 2022 until the end of the contract in November 2022.
- Responsibilities and Duties in the Ministry of Health Project:
- Reporting
- Data Analysis
- FCR Control
- DSAT and CSAT Development for Customer Analysis and High Quality Calls
Contracts and IT Manager in the Eastern Region
Al Salamah Security and Safety Establishment
Al Khobar
05.2012 - 12.2013
Purchasing Officer
Gulf Union Food Factory
Riyadh
03.2010 - 03.2011
- Using ERP software. Preparing a report on sugar and juice inventory. Letters of purchase confirmation to approved entities. Obtaining prices from the local and foreign market
- Also responsible for the heavy vehicles department
- Nature of work:
- Purchasing heavy vehicles and providing comprehensive insurance for them and designing boxes and refrigerators to transport food To the factory.
- Selling heavy vehicles that have been in operation in the factory for more than five years.
- Also responsible for the company's five branches around the Kingdom of Saudi Arabia and for all heavy vehicles In these branches
Logistics Officer
Thamar Al Jazera Pharmaceutical Company
01.2009 - 09.2009
- Responsibilities and Duties:
- Customs clearance report.
- Communication with global pharmaceutical companies.
- Getting approval from government hospitals to manufacture medicines.
- Cooperating with the tenders department to get prices from global medical companies during tenders.
Supervisor of work in King Abdullah Project for the Development of Smart Schools (Tatweer) in Najran, Jizan and Al Kharj
Sultan Bin Abdulaziz Medical and Educational Communications Program (MEDU Net)
Riyadh
11.2007 - 11.2008
- Responsibilities and Duties:
- Follow up on employee productivity.
- Reduce Average Handling Time (AHT).
- Quality violations and correct errors.
- Work in the customer service department in the Internet project for employees of the Military Hospital in Riyadh
- Responsibilities and Duties:
- Listening to calls.
- Evaluating employees.
- Following up on performance.
- Daily attendance.
- Arranging employee vacations.
- Follow up on the quality of employee work.
- Evaluating the quality of customer calls.
Education
Bachelor of Business Administration - undefined
Sudan University of Science and Technology
Sudan 01.2009 - 04.2013
Diploma - Network Technology
Maqlaa Training Institute
01.2005 - 04.2008
Skills
- Collaborative teamwork
- Accounting software proficiency Microsoft Office expertise Spreadsheet management Data analysis
- Schedule optimization
- Negotiation strategies
- Effective communication
- Linux and Windows systems System administration Technical troubleshooting
- Software development
- System upkeep
- Network configuration and maintenance Installation expertise Technical troubleshooting
- Web applications expertise Internet navigation Online research proficiency
- System evaluation
- HR management
- Sales and marketing skills
- Project coordination
- Microsoft Office proficiency Process knowledge Version familiarity (97, 2003, 2007, 2010)
- Purchase requisitions management RFQ tracking Inventory control ERP systems proficiency
Languages
Arabic Language : Native
English Language : Good
Additional Information
- Analyzing calls Achieving total quality standards in terms of response time, understanding the customer'sproblem, and resolving the issue Conducting weekly and monthly employee evaluations and achieving KPIs.
Training Courses
- ICDL Training Course.
- Networking Diploma in Riyadh, 2007
- MCSE Course
- Project Management Course
- ITIL Course
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Contact Center Company (CCC) by (STC)
04.2014 - 11.2022
Contracts and IT Manager in the Eastern Region
Al Salamah Security and Safety Establishment
05.2012 - 12.2013
Purchasing Officer
Gulf Union Food Factory
03.2010 - 03.2011
Logistics Officer
Thamar Al Jazera Pharmaceutical Company
01.2009 - 09.2009
Bachelor of Business Administration - undefined
Sudan University of Science and Technology
01.2009 - 04.2013
Supervisor of work in King Abdullah Project for the Development of Smart Schools (Tatweer) in Najran, Jizan and Al Kharj
Sultan Bin Abdulaziz Medical and Educational Communications Program (MEDU Net)
11.2007 - 11.2008
Diploma - Network Technology
Maqlaa Training Institute
01.2005 - 04.2008