MAHER AL-JABAWI

RIYADH,KSA

Summary

- Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory.

- Accomplished Area Manager skilled at driving key performance indicators and sales to achieve budgeted goals.

- Reliable Area Manager able to thrive in high-volume, fast-paced environments.

- Offering strong leadership abilities and knack for team development. Knowledgeable about business operations, customer service, and achieving sales targets. Skilled in communication, problem-solving, and time management. Ready to use and develop leadership, strategic planning, and customer relationship skills in Area Manager role.

Work history

Area manager

Abdul Latif Jameel (Body & Paint /Auto HUB)

Riyadh, Riyadh Region

2017.08 - Current

Ensured compliance with all regulatory standards to maintain brand reputation.
Promoted a positive work environment which increased employee retention rate.
Improved team efficiency by implementing new strategies for task delegation.
Managed budgets effectively, maintaining financial health of designated area stores.
Developed robust sales strategies to maximise revenue generation.
Trained members of the team for improved overall productivity.
Led multiple teams across different areas, fostering collaboration and communication.

Sales and service adviser

Abdul Latif Jameel

Riyadh, Riyadh Region

2008.03 - 2017.07

Assessed competition regularly to stay ahead in the market place.
Built strong relationships with clients to drive loyalty.
Resolved customer complaints efficiently, maintaining a high level of customer satisfaction.
Provided comprehensive product knowledge to customers, enhancing their shopping experience.
Promoted store products for increased revenue generation.

Senior Service Advisor

Abdul Latif Jameel

Abha, 'Asir Region

2002.12 - 2008.03

Provided product information, increasing customer knowledge.
Communicated courteously with customers for enhanced relationships.
Assisted customers to facilitate their purchasing decisions.
Used company CRM system for efficient data tracking and record-keeping.
Handled high call volumes, managing stress effectively in fast-paced environments.
Delivered excellent service to enhance client retention rate.
Worked as part of a team, improving communication skills within the workplace.
Managed difficult situations for improved customer relations.

Skills

I am certified in :

1- Body Estimation

2-Kaizen System

3- Problem Solving

4- The Type Of waste

5- Process Improvement

6- Decision Making Fundamental

7- Communication Behaviour Type

8- Art Of Empowering Sales Team

9- Essential Automotive Knowledge

10- The Comprehensive Program For Managing Sales Team

11- Three Key Driving Forces Behind Successful Change Initiatives

Education

Bachelor of Engineering - Mechanical Engineering

Damascus University

Syria

/1995 - /1999