Maher Falah Alrashidi
Dammam
Summary
Experienced professional adept at building strong relationships with clients, trainees, and prospective students. Skilled in effective communication, problem-solving, and process enhancement. Expertise in managing inquiries, facilitating seamless interactions, and driving engagement for optimal client and applicant experiences.
Overview
10
10
years of professional experience
Work History
Clients and Trainees Relations Coordinator
Inspection Technology and Quality Assurance National Institute (ITQAN)
04.2022 - Current
- Act as primary point of contact for 32 Sponsors, responding to inquiries, providing information, and addressing their needs or concerns promptly and professionally
- Develop strong relationships with clients, establishing rapport and trust to enhance client satisfaction
- Identify potential new clients through research, networking, and outreach
- Present organization's services and benefits to clients
- Offer assistance to clients in understanding organization's offerings, processes, and services
- Provide guidance and solutions to any issues that may arise
- Interact with trainees, addressing their questions, clarifying processes, and providing support throughout their training or learning experience
- Organize events, workshops, or training sessions for clients and trainees, ensuring effective planning and smooth execution
- Address conflicts or issues that may arise between clients, trainees, and organization, working to find effective solutions
- Developed relationships with community partners to create new opportunities for collaboration and support.
- Enhanced client satisfaction by providing exceptional customer service in responding to inquiries and resolving concerns.
- Managed media relations for the organization, resulting in increased brand exposure and positive media coverage.
Administrative Assistant- Admission Office
Prince Mohammad Bin Fahd University
12.2014 - 04.2022
- Communicate with applicants regarding their status and updates of their application
- Updating applicant's data information into BANNER system
- Administers incoming and outgoing calls about inquiries, complaints, Q&A relevant to admissions process
- Organizing and participating in admission events, open houses, information sessions, and recruitment fairs
- Participating in selection and decision-making process for admitting students, including reviewing applications and collaborating with admissions committees
- Collaborating with schools, educational organizations to recruit new applicants
- Working closely with other departments such as academic advisors, PR Dep., and student services to provide full support for applicants
- Maintaining accurate records and databases of applicant information, decisions, and statistics for reporting purposes
- Providing information about scholarships, financial aid options available to students and assisting with related inquiries
- Updated on admission policies
- Providing excellent customer service to students and their Parents, addressing their concerns, and guiding them through application process
- Resolving issues or challenges related to admissions process
Education
Bachelor of Science - Information And Communication Technology
Bahrain Polytechnic University
Bahrain02-2026
Diploma Training Program - Office Administration
Prince Mohammad Bin Fahd University
Khobar, Eastern Province12.2015
Diploma - Programing
Technical And Vocational Training Corporation
Dammam, Eastern Province08.2014
Skills
- Client Relationship Management
- Communications development
- Critical thinking
- Emotional Intelligence
- Creativity and Innovation
- Negotiation
- Event Planning
- Problem-Solving
- Media relations
- Leadership
LANGUAGES
English: Advanced
Arabic: Native
Timeline
Clients and Trainees Relations Coordinator
Inspection Technology and Quality Assurance National Institute (ITQAN)
04.2022 - Current
Administrative Assistant- Admission Office
Prince Mohammad Bin Fahd University
12.2014 - 04.2022
Diploma - Programing
Technical And Vocational Training Corporation
Bachelor of Science - Information And Communication Technology
Bahrain Polytechnic University
Diploma Training Program - Office Administration
Prince Mohammad Bin Fahd University
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