Maher EL Shaer
Makkah,Saudi Arabia
Summary
Sales & Operations Manager with extensive experience in sales leadership, customer service, and retail operations. Skilled in developing and implementing sales strategies, increasing profitability, and building strong client relationships. Proven success in leading and training high-performance teams to achieve and exceed sales objectives. Adept at managing multi-store operations, optimizing performance, and ensuring customer satisfaction.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Operation Sales Manager
Al Dukan
Makkah, Saudi Arabia
07.2024 - 12.2025
- Managing regional sales operations and ensuring achievement of sales targets.
- Developing sales strategies to improve market share and profitability.
- Coordinating between departments to enhance operational efficiency.
- Training and supervising sales teams to ensure high performance.
- Monitoring KPIs and providing performance feedback and reports.
- Maintaining strong customer relationships and ensuring service excellence.
Area Sales Manager
Kazyon
, Egypt
11.2021 - 06.2024
- Leading a sales team to achieve area sales targets and profitability goals.
- Monitoring daily operations and ensuring adherence to company standards.
- Analyzing sales reports and implementing improvement plans.
- Conducting regular store visits and performance evaluations.
- Coordinating with HR and logistics to optimize workforce and supply chain.
- Training and mentoring store managers to enhance leadership performance.
District Operations Manager
Kazyon
, Egypt
12.2018 - 10.2021
- Supervising multiple stores and ensuring operational excellence across branches.
- Implementing company policies, sales initiatives, and performance targets.
- Monitoring store profitability and preparing analytical reports.
- Coaching and developing store managers and supervisors.
- Enhancing customer service standards and resolving escalated issues.
- Controlling costs and ensuring compliance with inventory and sales procedures.
Store Manager
Kazyon
, Egypt
04.2017 - 11.2018
- Managing store operations, staffing, and sales activities.
- Monitoring inventory, stock levels, and product displays.
- Handling customer complaints and ensuring satisfaction.
- Preparing daily sales reports and achieving assigned targets.
Store Manager
Bim
, Egypt
01.2016 - 03.2017
- Overseeing all store functions and supervising team members.
- Monitoring sales performance and applying improvement strategies.
- Maintaining accurate stock levels and product placement.
- Ensuring compliance with company standards and health safety.
- Supporting management in achieving overall business goals.
Assistant Store Manager
Bim
, Egypt
06.2015 - 12.2015
- Supporting store manager in daily operations and staff management.
- Handling customer inquiries and ensuring service quality.
- Monitoring sales and stock performance.
- Assisting in training and developing new employees.
Sales Person
Bim
, Egypt
01.2015 - 05.2015
- Assisting customers and promoting company products.
- Maintaining store displays and stock organization.
- Processing transactions and handling payments accurately.
- Providing excellent customer service and achieving sales targets.
Education
Bachelor - Tourism and Hotels Management
El Monofeya University
Sadat City, Egypt 09.2009 - 05.2013
Skills
- Sales Strategy Development
- KPI & P&L Analysis
- CRM & POS Systems
- Team Supervision & Training
- Retail Operations Management
- Leadership & Communication
- Decision Making & Problem Solving
- Time Management & Organization
- Negotiation & Persuasion
- Customer Focus & Teamwork
Languages
Arabic: Native
Native
English: Fluent
Fluent
References
References available upon request.
Timeline
Operation Sales Manager
Al Dukan
07.2024 - 12.2025
Area Sales Manager
Kazyon
11.2021 - 06.2024
District Operations Manager
Kazyon
12.2018 - 10.2021
Store Manager
Kazyon
04.2017 - 11.2018
Store Manager
Bim
01.2016 - 03.2017
Assistant Store Manager
Bim
06.2015 - 12.2015
Sales Person
Bim
01.2015 - 05.2015
Bachelor - Tourism and Hotels Management
El Monofeya University
09.2009 - 05.2013