Mahmood Mohammed Mabrook
Summary
A highly skilled professional with strong computer proficiency and expertise in Microsoft Office, known for the ability to work effectively under pressure. Demonstrates exceptional communication skills and a commitment to meeting deadlines consistently. Seeking opportunities to leverage these competencies in a dynamic environment that values precision and efficiency.
Overview
2
2
Languages
1
1
Certification
Work history
Information Technology Department
Exter Company
- Working within the information Technology department at Exter Company and contributing to the provision of daily technical tasks.
- Supporting the Information Technology team in resolving technical issues for users within the company.
- Participating in the maintenance and preparation of computer hardware and software used in company.
- Contributing to IT systems monitoring and ensuring continuous operation within company policies.
- Managing/maintaining computers, printers, and resolving daily malfunctions for users.
- Installing and updating operating systems and essential software according to company security.
Salesperson
Electronics
- Working at Panda Company as a salesperson in the electronics department, assisting customers in choosing products suitable for their needs.
- Presenting/explaining electronic device features to customers clearly and professionally.
- Arranging/organizing electronics department and maintaining attractive product displays.
- Supporting sales completion and ensuring customer satisfaction provided.
- Adhering to company policies and procedures when dealing with customers and products within electronics department.
Customer Service
National Water Company
- Providing support services and responding to customer inquiries at the National Water Company.
- Receiving customer calls and handling their requests and complaints with courtesy and professionalism.
- Documenting essential information for customer requests and updating their data in the company's dedicated customer service systems.
- Following up on customer cases and transferring requests to relevant departments when necessary to ensure their processing.
- Improving customer experience through active listening and understanding needs and providing appropriate available solutions.
- Adhering to quality standards in communication and maintaining a positive professional image for the company when dealing with customers.
Elaf Customs Clearance Establishment
- Worked at Elaf Customs Clearance Establishment for two years in a work environment requiring high accuracy and adherence to deadlines.
- Completing customs clearance and coordinating with relevant authorities at the establishment and relevant authorities to expedite workflow.
- Handling required customs documents and papers and ensuring their compliance with applicable customs laws and regulations.
- Supporting the team in tracking customer shipments and responding to inquiries related to clearance status.
Data Entry Clerk
Al-Naghi Est.
- Accurately entering data in Al-Naghi Establishment's systems and ensuring its accuracy and consistency.
- Reviewing entered data and ensuring it is free of errors before saving it in the system.
- Organizing and arranging paper and digital documents and preparing them for easy entry processes.
- Updating records and files and ensuring that all information is recorded correctly.
- Using basic computer programs and spreadsheet applications for data processing and formatting.
- Adhering to confidentiality policies and protecting information related to the establishment's and customers.
- Coordinating with colleagues and relevant departments to complete missing data and clarify any discrepancies.
Al-Jufali Company
- Worked at Al-Jufali Company for two years in the field of mechanics.
- Performing basic mechanical maintenance work according to technical guidelines and instructions.
- Using necessary mechanical tools and equipment to perform daily tasks.
- Adhering to occupational safety procedures and maintaining a safe organized work environment.
- Cooperating with the maintenance team to accomplish tasks required efficiently and accurately.
Education
Information Systems Studies
Missouri State University
SpringfieldNatural Sciences Section
General Secondary
2012.01 -
Diploma - Gasoline Car Section
Technical & Vocational Training Institute
2008.01 -
Skills
- Computer proficiency and Microsoft Office
- Ability to work under pressure
- Effective communication
- Deadline adherence
Certification
Customer Service and Sales Course, part of Prince Khalid Al-Faisal's Tamouh Project, A+ Computer Maintenance Cert., General Org. for Tech. & Voc. Training
Languages
Arabic
English
Timeline
Natural Sciences Section
General Secondary
2012.01 -
Diploma - Gasoline Car Section
Technical & Vocational Training Institute
2008.01 -
Al-Jufali Company
Data Entry Clerk
Al-Naghi Est.
Elaf Customs Clearance Establishment
Customer Service
National Water Company
Salesperson
Electronics
Information Technology Department
Exter Company
Information Systems Studies
Missouri State University