MAHMOOD ZUBEDI
Summary
Dynamic Cleaning Supervisor with a proven track record at WOHA TEA, excelling in health and safety compliance and client relations. Expert in developing efficient cleaning schedules and training staff, enhancing productivity and quality assurance. Recognized for implementing effective waste management practices, significantly reducing costs while fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Cleaning Supervisor
WOHA TEA
02.2025 - 06.2025
- Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
- Trained new staff on cleaning protocols and equipment usage for optimal performance.
- Conducted regular inspections to maintain cleanliness and address issues promptly.
- Developed efficient cleaning schedules to maximize productivity across multiple facilities.
- Implemented inventory management practices for cleaning supplies and equipment maintenance.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
Customer Service Support Representative
Amazon.in
05.2024 - 12.2024
- Provided exceptional customer support via phone and email, addressing inquiries and resolving issues promptly.
- Maintained accurate records of customer interactions using CRM systems to enhance service delivery.
- Collaborated with cross-functional teams to streamline processes and improve customer satisfaction rates.
- Trained new team members on policies, procedures, and best practices to ensure consistent service quality.
- Conducted follow-up communications with customers post-resolution to verify satisfaction and gather feedback.
- Implemented solutions for recurring issues, reducing response times and increasing overall efficiency.
- Assisted in developing training materials aimed at improving team knowledge on products and services offered.
- Implemented new methods for streamlining processes based on client feedback, enhancing overall efficiency in handling inquiries.
Supervisor
RED ROSE SUPERMARKET
05.2021 - 02.2023
- Oversaw daily operations and ensured team adherence to safety protocols.
- Trained new staff on operational procedures and best practices.
- Monitored workflow efficiency, identifying areas for process improvement.
- Implemented training programs that enhanced team productivity and performance.
- Coordinated scheduling to optimize resource allocation and workload distribution.
- Conducted performance evaluations, providing constructive feedback to team members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Event Cleaning Supervisor
Hyderabad Event Industry.
01.2019 - 01.2021
- Assessed cleaning supplies and equipment for quality and safety compliance.
- Executed daily cleaning routines for various facilities, ensuring high standards of cleanliness.
- Collaborated with team members to maintain organized storage areas and supply inventory.
- Implemented proper waste disposal methods in accordance with environmental regulations.
- Reported maintenance issues promptly to ensure a safe working environment.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
Education
BBA - Sales & Marketing
St. Joseph Degree College ( Osmania University )
INDIA06-2034
Skills
- Health and safety
- Invoicing
- Chemical handling
- Client relations
- Scheduling and planning
- Workload prioritization
- Waste management
- Quality assurance
- Budgeting and cost control
- Cleaning and sanitation
- Cleaning techniques
Languages
English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Cleaning Supervisor
WOHA TEA
02.2025 - 06.2025
Customer Service Support Representative
Amazon.in
05.2024 - 12.2024
Supervisor
RED ROSE SUPERMARKET
05.2021 - 02.2023
Event Cleaning Supervisor
Hyderabad Event Industry.
01.2019 - 01.2021
BBA - Sales & Marketing
St. Joseph Degree College ( Osmania University )
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