Mahmoud Abd El baqy
Information Technology
Abha
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Highly experienced Sales known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
11
11
years of professional experience
Work History
IT Support Engineer
Contracting Company
Abha, 'Asir Region
11.2022 - Current
- Managing and troubleshooting the technology systems that a business uses to maintain computer and software networks
- Their duties include responding to hardware problems, updating system software and tracking the data and communications used on their network
- IT Specialists maintain and improve the technical systems of a company to ensure all employees have the technology need to complete their work and the organization's important files and information remain safe and intact
- IT Specialists often have the following responsibilities: Review diagnostics and assess the functionality and efficiency of systems
- Implement security measures
- Monitor security certificates and company compliance of requirements
- Offer technical support to company staff and troubleshoot computer problems
- Install and update company software and hardware as needed
- Anticipate and report the cost of replacing or updating computer items
- Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
- Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency.
- Evaluated emerging technologies for their potential impact on organizational goals, recommending viable solutions as needed.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw development and implementation of improvements to support network operations.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Coordinated secure system access of users to various department systems and platforms.
Head of IT department
Telecom Egypt
05.2019 - 11.2022
- Director of the technical support department for Telecom Egypt branches (WE (maintenance of devices inside the branches and linking the branches)
- Training employees on the program used in sales operations and working as an intermediary between the programmer and the user to communicate and explain the information in a simple way.
- Linking the surveillance cameras to the branches and following it up first, linking the fingerprint devices of the branches and the ease of working with it within the Human Resources Department
- Managing the network of each branch through wired devices, Wireless, and devices to extend Wi-Fi networks
- Management and programming of the company's central device, a backup copy of the company's files as a whole
- Management and follow-up Create e-mails for each employee in the company and track each individual individually
Sales Representative Supervisor
Lava Care
Mirag Maill Cairo Egypt
05.2017 - 05.2019
- Demonstrated benchmark selling techniques for retail footwear and trained newer team members.
- Communicate with customers to know the products required to achieve profit
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed a diverse portfolio of retail lending clients, fostering long-term relationships and promoting growth opportunities.
- Aided in bottling and packaging processes, ensuring products were presented professionally for retail sales success.
Trainer Engineer
Smart Academy
Elminya , Egypt
11.2013 - 05.2017
- Trainer for accounting programs, Excel and MS to deliver information in a simple way to the trainee, and solve equation related to trainee’s dealings with public and deliver appropriate solution through the program required in explanation. Among organizations that have been trained are Egyptian Post and Bank of Egypt on SAP and QuickBooks accounting applications and some other programs offered by companies and required to explain them to trainee.
Education
Certificate - English Language Curriculum
Smart Academy
Diploma - Graphic of all communication
ITIDA
Certificate - language of reference
International Lighthouse Academy
Certificate - computer maintenance (Hardware and Software)
Steinbeis University Berlin
Cisco CCNA - Online Course
Cisco CCNA
A 04.2001 -
MCITP - Online Course
Microsoft
MCSE - Online Course - Installing Network Firewall Router Board mikrotik
MCSE
Mobile Maintenance Diploma -
Mobile Maintenance Diploma
Certificate - Accreditation As An International Coach of Cisco in The Field of Maintenance (IT Essentials)
International Traiber of Cisco
Certificate - IC3 to pass dealing with the programs office OFFICE
IC3 & ICDL
Certificate - Dealing With Client And Human Resources Development
Human Resources Development
Certificate - Preparation of Mudriben (TOT)
TOT
Skills
Create team spirit at work
Working under pressure
Compliance with instructions
Respect others
Respect for labor laws
Respect the number of working hours and punctuality
Websites
Degrees
- Certificate from Steinbeis University Berlin for computer maintenance (Hardware and Software)
- CCNA Online Course
- MCITP Online Course
- MCSE Online Course - Installing Network Firewall Router Board mikrotik
- Installing Network Ubiquiti
- Mobile Maintenance Diploma
- Certificate of accreditation as an international coach of Cisco in the field of maintenance (IT essentials)
- Certificate to pass the English language curriculum from the Academy of Smart
- Diploma in Graphic of all communication (ITIDA)
- Certificate of IC3 to pass dealing with the programs office OFFICE
- Certificate of the language of reference from the International Lighthouse Academy
- Certificate dealing with client and human resources development
- Certificate of preparation of Mudriben (TOT)
- Certificate of training customer service
- Training certificate and experience in installing the camera from Hik Vision
Timeline
IT Support Engineer
Contracting Company
11.2022 - Current
Head of IT department
Telecom Egypt
05.2019 - 11.2022
Sales Representative Supervisor
Lava Care
05.2017 - 05.2019
Trainer Engineer
Smart Academy
11.2013 - 05.2017
Cisco CCNA - Online Course
Cisco CCNA
04.2001 -
Diploma - Graphic of all communication
ITIDA
Certificate - language of reference
International Lighthouse Academy
Certificate - English Language Curriculum
Smart Academy
Certificate - computer maintenance (Hardware and Software)
Steinbeis University Berlin
MCITP - Online Course
Microsoft
MCSE - Online Course - Installing Network Firewall Router Board mikrotik
MCSE
Mobile Maintenance Diploma -
Mobile Maintenance Diploma
Certificate - Accreditation As An International Coach of Cisco in The Field of Maintenance (IT Essentials)
International Traiber of Cisco
Certificate - IC3 to pass dealing with the programs office OFFICE
IC3 & ICDL
Certificate - Dealing With Client And Human Resources Development
Human Resources Development
Certificate - Preparation of Mudriben (TOT)
TOT
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