Mahmoud Abd Elmonsef
Riyadh,Saudi Arabia
Summary
Accomplished professional with expertise in document management and a strong command of Microsoft Office applications. Proficient in utilizing SharePoint to enhance organizational efficiency and streamline processes. Committed to leveraging skills in a dynamic environment to drive operational success and support strategic objectives.
Overview
9
9
years of professional experience
21
21
years of post-secondary education
Work history
Document controller
Sulzer Saudi Pump Company
Riyadh, Riyadh Region
10.2025 - Current
- Managed document control processes to ensure compliance with organizational standards.
- Coordinated the distribution and retrieval of documents across multiple departments.
- Developed and maintained document management systems to enhance accessibility and accuracy.
- Implemented quality control measures to verify the integrity of documentations.
Customs Clearance Coordinator
Barakat Al Safina EST
01.2024 - 01.2025
- Prepared and submitted customs documentation and reports
- Coordinated with clients and authorities for smooth clearance operations
- Calculated applicable fees and ensured regulatory compliance
- Location
Sales & Service Advisor
Etisalat Egypt Store
01.2022 - 01.2024
- Engaged with walk-in customers and promoted telecom products
- Provided after-sales support and handled product activations
- Location
Customer Service Representative
Etisalat UAE
01.2021 - 01.2022
- Responded to customer needs and resolved service-related problems
- Ensured high-quality service delivery and customer satisfaction
- Location
Customer Service Representative
Vodafone Egypt
01.2019 - 01.2020
- Assisted customers with inquiries and technical issues
- Delivered prompt and professional support to maintain loyalty
- Conducted customer surveys and provided feedback for service improvement
- Location
Receptionist
Hyatt Regency Hotel
Sharm El Sheikh
01.2017 - 01.2018
- Welcomed guests and managed reservations and check-ins/check-outs
- Handled guest inquiries and complaints, ensuring high satisfaction levels
Education
Bachelor of Law -
Asyut University
EGYPT 04.2001 -
Private Law Diploma -
South Valley University
EGYPTSkills
- Document management
- Microsoft office mastery
- SAP
- AXCONX
LANGUAGES
Arabic Advanced
English Advanced
KEY ACHIEVEMENTS
- Improved Efficiency: Reduced customs processing times by 20%, increasing efficiency and client satisfaction.
- Customer Satisfaction: Resolved 95% of customer complaints in first contact, enhancing service levels.
- High Volume Management: Handled client inquiries monthly, maintaining service quality and response speed.
Timeline
Document controller
Sulzer Saudi Pump Company
10.2025 - Current
Customs Clearance Coordinator
Barakat Al Safina EST
01.2024 - 01.2025
Sales & Service Advisor
Etisalat Egypt Store
01.2022 - 01.2024
Customer Service Representative
Etisalat UAE
01.2021 - 01.2022
Customer Service Representative
Vodafone Egypt
01.2019 - 01.2020
Receptionist
Hyatt Regency Hotel
01.2017 - 01.2018
Bachelor of Law -
Asyut University
04.2001 -
Private Law Diploma -
South Valley University