Mahmoud Abdel Rahman
Jeddah ,KSA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
A dedicated nursing leader with excellent unit management skills. Proficient in quality, cost, and care standards focused on maximizing resources and patient satisfaction. Skilled at improving processes, maximizing team productivity, and reducing costs to achieve sustainable nursing scope operations. Familiar with employee motivation and retention strategies, resident relations, and accreditation requirements.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Senior Nurse Manager
Advanced Excellence Medical Services
Jeddah , Saudi Arabia
05.2024 - Current
- Participated in health education programs and nurse education activities in clinical and community settings.
- Coordinated and performed patient admissions, transfers, and discharges.
- Oversaw the admission, transfer and discharge of patients.
- Maintained the privacy, dignity, and safety of all patients, consistently adhering to health and safety policies.
- Trained and developed junior nurses to successfully pass their probation period.
- Oversaw admission, transfer and discharge of patients.
- Communicated with external departments to facilitate critical patient admissions.
- Dealt with emergencies with calm and composure.
- Educated patients, caregivers and families on diagnoses, treatment and disease prevention.
- Managed progression of care coordination between teams and across areas.
- Complied with quality healthcare standards to uphold hospital reputation.
- Coordinated care across large wards based on patient priorities and requests.
- Oversaw, trained and mentored student and junior nursing staff.
- Precepted new staff nurses to provide education on hospital policies and procedures.
- Leveraged person-centred care to develop care plans and enhance recovery process.
Nurse Manager (Home Care) + Nurse Educator
Dr Solaiman Fakeeh Hospital
Jeddah , Saudi Arabia
07.2022 - 04.2024
- Managing HHC Nursing operations and projects daily
- Empowering HHC staff through developing individual career plans
- Managing the expansion of HHC businesses through developing & implementing unique & competitive projects
- Participating in setting, implementing & developing HHC strategic plans/goals
- Leading the operational team to achieve the business growth goals
- Reviews utilization and quality reports routinely and scans for gaps in care to identify patients needing additional support of care management
- Prioritize patients according to intensity, need, and required follow-up
- Monitors and evaluates the progress of the patient
- Collaborates with the healthcare team to revise the care management plan when changes occur
- Initiates care conferences to discuss multidisciplinary team responsibilities, patient progress, new problems, etc
- Performs follow-up calls for patients recently discharged from acute hospitalizations and whom RN Care Manager Job Description is considered high risk for readmission
- Maintains accurate and timely documentation in the EMR Reviews utilization and quality reports routinely and scans for gaps in care to identify patients needing the additional support of care management
- Performs all duties and responsibilities by the Nurse Practice Act and in accordance with the basic principles and guidelines of professional nursing
- Performs medication reconciliation for all care transitions
- Participates in community preventative health activities i.e
- School-based flu clinics
- Participates in regular team meetings and peer review activities
- Participates in quality and organizational committees
- Participates in the orientation of new personnel
- Precepts and mentors peers
- Promotes collaborative teamwork
- Abides by the organization's compliance program and requirements
- Provides coverage across the organization as needed
- Works collaboratively with the leadership team to improve and enhance care delivery through the evaluation, development, and enhancement of policy and procedures
Nurse Manager (Emergency)
Fakeeh Care
Jeddah, KSA
10.2020 - 07.2022
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
- Supervised, directed, and motivated high-quality performance from nursing staff
- Fostered improvement in staff development, personnel training, and standards of patient care
- Engaged and participated in consults, patient care plan development, and patient monitoring
- Managed nurses and nursing activities -bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards
- Reviewed department performance and adjusted coverage to compensate for changing conditions
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain the continuum of care
- Evaluated skills of nursing personnel and verified staff certifications for validity
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols
- Established and continuously optimized unit schedules and individual work assignments
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
Nursing Supervisor
Ibn Haitham Hospital
Amman, Jordan
06.2020 - 10.2020
- Interviewed, hired, instructed, and mentored employees and promoted a high level of care quality to patients
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
- Maximized staff and patient protections by enforcing optimal disease prevention protocols
- Confidently directed the overall operation of nursing services and patient care
- Answered questions and addressed concerns from employees via email, phone, and in person
- Educated patients and families on treatment procedures and answered questions for thorough home care plans
- Investigated and reported all incidents per hospital policies
- Coordinated nursing care for patients and participated in patient and family education.
ER Nurse Manager
Al Moosa Hospital
A- Ahssa, KSA
09.2018 - 05.2020
- Used coordination and planning skills to achieve results according to schedule
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
- Monitored company inventory to keep stock levels and databases updated
- Participated in team-building activities to enhance working relationships
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Managed a team of 50 employees, overseeing hiring, training, and professional growth of employees
- Offered friendly and efficient service to customers, and easily handled challenging situations
- Created plans and communicated deadlines to ensure projects were completed on time.
Charge Nurse/CPR Instructor
Dr. Sulaiman Al Habib
Riyadh, KSA
10.2014 - 08.2018
- Educated patients and caregivers on various available external resources to support wound management, disease management, and medication administration
- Coordinated nursing care on the unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments
- Participated in the Life support center and policy committee to discuss policies, propose revisions and implement changes.
Charge Nurse
Jordan Hospital
Amman, Jordan
09.2011 - 08.2014
- Monitored nursing care, patient assessment processes, and treatment implementations
- Interacted smoothly with patients and loved ones, updated on care plans, and advocated for needs
- Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes, or sepsis to assess needs and determine the best options for care
- Coordinated nursing care on the unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments
- Supervised and managed daily scheduling, tasking, and administration
- Documented medications administered, treatments, and patient procedures performed in appropriate records according to privacy requirements
- Triaged incoming phone calls from emergency rooms and inpatient units to determine needs and prioritize care.
Oncology Nurse
KING HUSSEIN CANCER CENTER
Amman , Jordan
08.2008 - 08.2011
- Administered chemotherapy, pain medications, and other medicines based on physician orders and patient requirements
- Helped patients feel comfortable and supported during treatments for different types of cancer and patiently answered diverse questions
- Cultivated a warm and compassionate atmosphere for patients receiving chemotherapy, wound care, and chemotherapy in the infusion treatment facility
- Counseled patients and provided listening ears and emotional support
- Assessed patients during the course of treatment to identify concerning reactions
- Educated patients on such topics as nutrition, medication side effects, and proper skin treatments after radiation
- Educated family members and caregivers on patient care instructions.
Education
Ph.D. - Ongoing Study of DBA
West Cliff University
California -USA 09.2021 -
Master's Degree - Healthcare Services Management
Royal College of Surgeons in Ireland And Al Yarmouk University of Jordan
01.2012 - 01.2014
Bachelor's Degree - Nursing
Al Zaytoonah University of Jordan
Jordan -Amman 05.2004 - 05.2008
General Secondary Education Certificate (Tawjihi) -
Salah El Din
Amman-Jordan 01.2002 - 01.2004
Skills
- Communication skills
- Nurse Leadership ( Transformational Type)
- Emotional Intelligence
- Emergency planning
- Nurse retention management
- Electronic charting expertise
- Quality assurance
- Staff Management
- Occupancy
- Strategic Planning
- Team Building
- Staffing Plan
- Costing Management
Certification
- CPR instructor for BLS, ACLS, Mega Code, Airway Management, I.O, First Aid, and Heart Saver (Arabic & English) Under Saudi Herat Association guidelines
- Yellow Belt Lean Six Sigma 2019
- Leadership Management course AUB 2019
Accomplishments
- JCIA Accreditations, 2008 - 2021
- CBAHI Accreditations 2014-2020
- Ongoing Magnet Recognition 2022
- Leadership recognition in Nurse Day 2021
Additional Information
Experienced and well-qualified ER Nurse who provides comprehensive emergency medical support and care to emergency room patients (PEDIATRIC + ADULT + OB-GYN). Excels at managing health care needs within crises that need Arabic English Skills (Fluent) (Fluent) immediate intensive attention. Specializes in the diagnosis and treatments of heart attack intensive burns and strokes. Honored with several merit awards during CBAHI MS Excel (macros, pivot tables, data visualization) Proficient in MS Access (creating and modifying databases, tables, queries, and forms; reports)
Languages
ENGLISH
ARABIC
References
References available upon request.
Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Senior Nurse Manager
Advanced Excellence Medical Services
05.2024 - Current
Nurse Manager (Home Care) + Nurse Educator
Dr Solaiman Fakeeh Hospital
07.2022 - 04.2024
Ph.D. - Ongoing Study of DBA
West Cliff University
09.2021 -
Nurse Manager (Emergency)
Fakeeh Care
10.2020 - 07.2022
Nursing Supervisor
Ibn Haitham Hospital
06.2020 - 10.2020
ER Nurse Manager
Al Moosa Hospital
09.2018 - 05.2020
Charge Nurse/CPR Instructor
Dr. Sulaiman Al Habib
10.2014 - 08.2018
Master's Degree - Healthcare Services Management
Royal College of Surgeons in Ireland And Al Yarmouk University of Jordan
01.2012 - 01.2014
Charge Nurse
Jordan Hospital
09.2011 - 08.2014
Oncology Nurse
KING HUSSEIN CANCER CENTER
08.2008 - 08.2011
Bachelor's Degree - Nursing
Al Zaytoonah University of Jordan
05.2004 - 05.2008
General Secondary Education Certificate (Tawjihi) -
Salah El Din
01.2002 - 01.2004
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