Mahmoud Abdo ElGhandour
Jeddah
Summary
Operations Manager with extensive experience in overseeing diverse operational departments, ensuring efficient workflows and superior guest experiences. Proven track record in recruitment, training, and performance monitoring, with a strong focus on procedure development and regulatory compliance. Demonstrated expertise in managing budgets, achieving financial targets, and enhancing customer satisfaction through effective problem-solving skills. Adept at coordinating marketing campaigns and events to drive business growth. Career goal: to leverage operations management skills to optimise organisational efficiency and customer service excellence.
Overview
14
14
years of professional experience
Work History
Operations Manager
Azar Real Estate Development
Havana Village, Damietta Governorate
08.2023 - 01.2026
- Overseeing all operational departments, ensuring efficient workflow to provide a superior guest experience and a well-organized work environment for employees
- Recruiting, training, and monitoring employee performance.
- Developing and improving operational procedures
- Managing the following departments: Reception, Housekeeping, Food & Beverage, and Entertainment
- Ensuring facility maintenance and adherence to safety standards.
- Coordinating marketing campaigns and events.
- Managing the budget and achieving financial targets.
- Monitoring guest satisfaction and resolving complaints.
Branch Supervisor
Time Juice Company
Hail
04.2019 - 06.2019
- Manage the branch's daily operations and ensure an efficient and professional work environment that adheres to excellent service standards.
- Coordinate internal activities among different teams to ensure the achievement of set goals and enhance customer satisfaction.
- Oversee the receipt and distribution of products, ensuring adequate inventory levels to meet customer needs.
- Receive food items and verify their appearance, temperature, expiration dates, and quality.
- Implement the Hazard Analysis and Critical Control Points (HACCP) system.
- Troubleshoot and resolve any issues.
- Provide support and guidance to staff on service and product matters, enhancing their skills to improve team performance.
- Prepare periodic branch performance reports and analyze data to identify areas for improvement and enhance operational efficiency.
Supervisor
Qarnfil Catering
Jeddah
10.2017 - 02.2019
- Manage and coordinate the daily activities of the team, ensuring adherence to performance standards as defined by company policies.
- Follow up on the execution of assigned tasks and ensure that objectives are achieved within the approved timeframe.
- Ensure the company's compliance with food safety and hygiene standards.
- Review the variety and quality of the menu.
- Ensure the company's ability to procure and deliver on time.
- Verify the availability of logistical support services and trained staff.
- Monitor work quality and ensure adherence to professional standards, taking necessary actions to address any issues that may affect workflow.
- Provide customer service via phone and email.
Restaurant Supervisor
Sea Door Restaurant
Ras El Bar, Damietta
05.2014 - 12.2015
- Daily Operations Management: Oversee all aspects of restaurant operations to ensure high-quality service.
- Staff Coordination: Guidance and training of service staff, ensuring adherence to standards and policies.
- Customer Handling: Resolving customer issues and complaints in a friendly and efficient manner.
- Quality Assurance: Monitoring food and service quality, ensuring compliance with hygiene and safety standards.
- Scheduling: Organizing staff schedules and ensuring adequate staffing at all times.
- Management Coordination: Preparing periodic reports and coordinating with senior management regarding restaurant needs and developments.
Supermarket Supervisor
Hyper Dumbat Al-Jadeeda
New Damietta
11.2011 - 02.2013
- Manage and organize supermarket departments daily to ensure a convenient and efficient shopping experience for customers, focusing on product arrangement and availability.
- Monitor and monitor inventory levels, ensure the availability of essential goods, and process necessary purchase orders to meet customer needs.
- Train and guide staff in various departments on best service practices and customer interaction to ensure adherence to required quality standards.
- Effectively handle customer inquiries and complaints, providing appropriate solutions to maintain satisfaction and foster loyalty.
- Coordinate promotional offers and events within the supermarket to attract customers and increase sales, taking into account local market needs.
- Implement safety and hygiene procedures in the supermarket, ensuring compliance with approved health and environmental standards.
- Provide customer service via phone and email.
Education
Bachelor of science - Tourism and Hospitality, Hotel Management
Alexandria University
01.2010
Skills
- Operations Management
- Recruitment and Training
- Procedure Development
- Regulatory Compliance
- Troubleshooting
- Computer Skills
- Flexibility and Adaptability
- Customer Care
- Problem-Solving Skills
Languages
Arabic
English
Timeline
Operations Manager
Azar Real Estate Development
08.2023 - 01.2026
Branch Supervisor
Time Juice Company
04.2019 - 06.2019
Supervisor
Qarnfil Catering
10.2017 - 02.2019
Restaurant Supervisor
Sea Door Restaurant
05.2014 - 12.2015
Supermarket Supervisor
Hyper Dumbat Al-Jadeeda
11.2011 - 02.2013
Bachelor of science - Tourism and Hospitality, Hotel Management
Alexandria University