Summary
Overview
Work history
Education
Skills
Certification
Languages
Accomplishments
Hobbies and Interests
Additional Information
Affiliations
NEBOSH
Timeline
Generic
mahmoud Ahmed

mahmoud Ahmed

Riyadh,Riyadh Region

Summary

Accomplished professional with extensive expertise in strategic consultancy, branch operations management, and brand management. Demonstrates proficiency in business strategy formulation, supply chain optimization, and market analysis to drive revenue growth and achieve sales targets. Skilled in talent development, team building, and employee motivation, fostering a culture of ethical leadership and high performance. Adept at utilizing project management software for high-value project management and budgeting. Committed to leveraging knowledge of financial markets and banking products to enhance customer relationship management systems. Career goals include advancing strategic planning capabilities to optimize operations oversight and contract management.

Overview

10
10
years of professional experience
5
5
Certification

Work history

Branch Manager

Doka Bakery house
Saudi arabia
04.2023 - Current
  • Managed branch budget, monitoring expenditures and making cost-effective decisions to maximize profitability.
  • Managed daily operations within the branch, overseeing staff performance and customer service standards.
  • Optimized processes, collaborating with upper management to implement innovative technologies.
  • Sourced and managed customer retention database and online appointment booking system.
  • Developed strong relationships with customers, offering personalized banking solutions to meet their unique needs.
  • Led a team of 15 employees, conducting regular performance reviews to foster a high-performance culture.
  • Negotiated with suppliers to secure cost-effective services for branch operations, reducing overheads.
  • Grew customer base by 85% by acquiring new customers and identifying needs to deliver relevant products.
  • Implemented security protocols to safeguard customer information and branch assets against potential threats.
  • Monitored financial transactions, ensuring accuracy in processing and adherence to regulatory requirements.
  • Optimized financial procedures for improved fiscal management.

Guest Relations Officer

Intercontinental Cairo Citystars
Egypt
12.2021 - 03.2023
  • Followed-up on customer interactions to provide further support.
  • Led VIP guest tours, showcasing hotel facilities and services to encourage upgrades and repeat visits.
  • Participated in weekly management meetings to discuss guest relations strategies and operational challenges.
  • Oversaw the guest relations desk, ensuring all information brochures and booking facilities are current and well-presented.

Sales Manager

Alsalam Construction Company
Egypt
06.2014 - 12.2021
  • Implemented rigorous performance metrics to evaluate and improve sales team productivity and effectiveness.
  • Collaborated with product development team to align offerings with customer demands and market opportunities.
  • Established pricing and delivery terms based on current market trends and costs.
  • Fostered relationships with key clients, securing long-term contracts and boosting revenue growth.
  • Set budget and monitored expenses to run profitable department.

Trainer

Centro global solution
Egypt
09.2012 - 05.2014
  • Evaluated learning outcomes against business needs and implemented plans aligned with objectives.
  • Mentored learners to build subject confidence and competence.
  • Engaged employees in new learning and development schemes.

International Sales and Marketing Representative

Vodafone Ireland
Egypt
12.2010 - 08.2012
  • Implemented strategies to continue to grow brand online through social media presence by measuring online site views and identifying opportunities to share customer success stories.
  • Investigated approaches to scale personalised and targeted marketing to new and existing customers.
  • Implemented customer feedback mechanisms to gather insights and refine sales strategies accordingly.

Trainer

Ecco outsourcing company
Egypt
01.2009 - 12.2010
  • Met individual needs through attentive, student-centred training approaches.
  • Documented participant attendance, engagement and progress.
  • Reported on learners' progress and predicted course completion timeframes.
  • Facilitated conferences, meetings and demonstrations for employees.

Education

Bachelor of Administration - Business Administration and Marketing management

Canadian International College

Certificate of Higher Education - Entrepreneurialship

American Embassy in Egypt

Diploma - NEBOSH: Health, Safety and Environment management

GTSC
Cairo, EG

Skills

  • Microsoft Office
  • Microsoft Excel
  • Business strategy formulation
  • Supply chain optimization
  • Knowledge of financial market
  • Sales targets achievement
  • Talent development
  • Professional selling techniques
  • Employee motivation
  • Operations oversight
  • Revenue growth
  • Market analysis
  • Project management software use
  • Decision-Making proficiency
  • Strategic consultancy
  • Consulting
  • Contract management
  • Performance tracking
  • Strategic planning
  • Branch operations management
  • Brand management
  • Knowledge of banking products
  • Human resources procedures
  • Team building and training
  • High-value project management
  • Project budgeting
  • Employee management
  • HR systems knowledge
  • Customer relationship management systems
  • Ethical leadership
  • Branch audit experience

Certification

  • Certified by (American U.S. Embassy Center) in Entrepreneurship Simulation
  • Certified by Professionals training & consultation in Project Management Course.
  • Certified by Professionals training & consultation in Microsoft Office.
  • Certified by Professionals training & consultation in Accounting Management
  • Problem Solving Person
  • Work under Pressure
  • Eager to learn to be synchronized with the work requirements
  • Team leading

Languages

Arabic
Native
English
Native
German
Intermediate

Accomplishments

  • Improved shop reviews by successfully handling customer complaints and implementing monthly staff training.
  • Recognised by management for my behaviours, leading to increased sales.
  • Built and nurtured key client relationships to grow profit by 85%.

Hobbies and Interests

  • as

Additional Information

  • Planned and coordinated projects resulting in increased sales .
  • Improved market reviews by successfully handling customer complaints and implementing monthly staff training.
  • Reduced employee turnover by 82% by creating and implementing no-cost incentive program.

Affiliations

  • Swimming, Reading, Learning, travelling and riding horses

NEBOSH

Certified in NEBOSH for Health, Safety and environmental management

Timeline

Branch Manager

Doka Bakery house
04.2023 - Current

Guest Relations Officer

Intercontinental Cairo Citystars
12.2021 - 03.2023

Sales Manager

Alsalam Construction Company
06.2014 - 12.2021

Trainer

Centro global solution
09.2012 - 05.2014

International Sales and Marketing Representative

Vodafone Ireland
12.2010 - 08.2012

Trainer

Ecco outsourcing company
01.2009 - 12.2010

Bachelor of Administration - Business Administration and Marketing management

Canadian International College

Certificate of Higher Education - Entrepreneurialship

American Embassy in Egypt

Diploma - NEBOSH: Health, Safety and Environment management

GTSC

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