Mahmoud Ahmed
Area Manager
Riyadh,Riyadh Region
Summary
Dynamic manager with a focus on driving profitability through strategic leadership and operational excellence. Over 16 years of experience in food service, skilled in managing diverse teams and maintaining high standards of quality. Exceptional communicator with a track record of motivating staff to deliver outstanding customer service. Proficient in multitasking and implementing effective safety protocols in fast-paced settings.
Offering strong leadership and excellent customer service skills, with focus on team collaboration and operational efficiency. Knowledgeable about managing diverse teams and ensuring high standards in fast-paced environment. Ready to use and develop communication, problem-solving, and organisational skills in Area Coach role.
Overview
16
16
years of professional experience
Work history
Resturant Manager
Hardee's
Riyadh
11.2013 - Current
- Maintained a high standard of food quality with strict adherence to health and safety regulations.
- Improved customer satisfaction by implementing innovative restaurant management strategies.
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- experienced to work with crunch time system& office &HCM
- Managed daily cash up procedures, ensuring accuracy in financial reporting.
- Grew restaurant profits through improved marketing and staff development initiatives.
Acting Area manager
Hardees
sakaka-arar
06.2024 - 07.2024
- Handled crisis situations promptly and efficiently, minimising potential risk or damage.
- Supervised daily store operations, ensuring optimal customer service delivery.
- Implemented cost-effective measures, resulting in significant savings for the company.
- Established strong relationships with key stakeholders to enhance business growth.
Operation Manager
chicken Factory
Sakaka
06.2021 - 01.2022
- Achieved successful launch of new chicken factory store, attracting significant customer interest.
- Delivered fresh menu that increased customer satisfaction and repeat business.
- Established prime location that boosted foot traffic and visibility.
- Secured reliable suppliers, enhancing product quality and consistency.
Assistant manager
Americana,Hardees
Dammam, Eastern Province
06.2012 - 10.2013
- Monitored sales performance regularly adjusting strategies as required.
- Increased staff productivity by providing comprehensive training programmes.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Provided excellent customer service leading to repeat business and customer loyalty.
Shift supervisor
Hardees
Khobar
11.2010 - 03.2012
- Handled any emergencies or issues during shifts with professionalism and calmness.
- Coordinated staff training for improved service delivery.
- Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
Education
Bachelor of hotels management - Restaurant Management, Faculty of tourism and hotels management
Hellwan University
Cairo,EgyptSkills
- Staff training and certification
- Restaurant marketing strategies
- P and L accountability
- Decisive decision-making
- Financial reporting
- Budget management
- Stock control and ordering
- Budgeting and P&L reporting
- Sales forecasting
- Restaurant openings
- KPIs mastery
Timeline
Acting Area manager
Hardees
06.2024 - 07.2024
Operation Manager
chicken Factory
06.2021 - 01.2022
Resturant Manager
Hardee's
11.2013 - Current
Assistant manager
Americana,Hardees
06.2012 - 10.2013
Shift supervisor
Hardees
11.2010 - 03.2012
Bachelor of hotels management - Restaurant Management, Faculty of tourism and hotels management
Hellwan University