MAHMOUD AHMED KOTB MARZOUK
Riyadh,Saudi Arabia
Summary
Dynamic professional with a strong work ethic and proven ability to perform under pressure. Exceptional computer proficiency combined with effective decision-making and problem-solving skills. Skilled in team collaboration and building positive relationships. Focused on leveraging these capabilities to achieve organizational objectives and drive success.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Assistant HK Manager
Freesia Hotel
Riyadh, Saudi Arabia
2024.08 - Current
- Implemented conflict resolution strategies to enhance team dynamics.
- Developed accurate sales forecasts that informed strategic planning decisions.
- Conducted performance reviews to identify opportunities for improvement.
- Streamlined operational processes, boosting overall departmental efficiency.
Assistant HK Manager
Boudl Hotel Suites
Riyadh, Saudi Arabia
2022.12 - 2024.05
- Enforced safety regulations, resulting in a significant reduction in workplace accidents.
- Implemented cost reduction measures to decrease overhead expenses effectively.
- Streamlined communication channels to enhance internal information flow.
- Liaised with suppliers to ensure timely delivery of materials.
Assistant HK Manager
Coral Sea Holiday Resort
Sharm Elsheikh, Egypt
2021.03 - 2022.11
- Enforced safety regulations to reduce workplace accidents.
- Liaised with suppliers to ensure timely deliveries.
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
Senior Housekeeping Supervisor
Coral Sea Holiday Resort
Sharm Elsheikh, Egypt
2019.03 - 2021.03
- Assessed team performance regularly; identified areas for further training or improvement.
- Maintained high standards of cleanliness for customer satisfaction.
- Improved operational efficiency with effective departmental communication.
- Ensured immaculate guest rooms by supervising thorough cleaning procedures.
Housekeeping Supervisor
Sunrise Montemare Resort
Sharm Elsheikh, Egypt
2018.01 - 2019.01
- Organised training sessions for new recruits which led to faster onboarding process.
- Streamlined inventory management to minimise waste and reduce costs.
- Improved overall cleanliness by implementing new cleaning protocols.
- Managed linen inventory efficiently to ensure constant availability for guests' needs.
Housekeeping Supervisor
Reef Oasis Blue Bay Resort
Sharm Elsheikh, Egypt
2016.09 - 2017.11
- Promoted adherence to health and safety regulations for employees' well-being.
- Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
- Trained staff, improving service quality and consistency.
- Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
Housekeeping Supervisor
Baron Resort
Sharm Elsheikh, Egypt
2015.06 - 2016.07
- Streamlined inventory management to minimise waste and reduce costs.
- Maintained high standards of hygiene for guest satisfaction.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
House Man
Reef Oasis Blue Bay
Sharm Elsheikh, Egypt
2009.08 - 2015.02
- Complied with health and safety regulations whilst performing duties, promoting a safe environment.
- Collaborated closely with other departments to provide comprehensive services to guests.
- Conducted regular inspections of rooms, ensuring adherence to cleanliness standards.
- Ensured guest satisfaction with prompt room services.
Education
Agriculture diploma -
Tala School
2000.09 - 2003.05
Skills
- Computer proficiency
- Decision making
- Problem solving
- Team collaboration
- Strong work ethic
- Ability to work under pressure
- Interpersonal skills
Languages
Arabic
Native
English
Upper intermediate
Russian
Elementary
Personal Information
Date of birth: 10/05/86
References
- Mohamed Montaser, Coral sea holiday resort, Executive housekeepig, +201220234776
- Mervat saad, Reef oasis blue bay, Director of housekeeping, +201220001154
- Amr Abo Shady, Reef oasis, Executive housekeeping, +20100866640
Timeline
Assistant HK Manager
Freesia Hotel
2024.08 - Current
Assistant HK Manager
Boudl Hotel Suites
2022.12 - 2024.05
Assistant HK Manager
Coral Sea Holiday Resort
2021.03 - 2022.11
Senior Housekeeping Supervisor
Coral Sea Holiday Resort
2019.03 - 2021.03
Housekeeping Supervisor
Sunrise Montemare Resort
2018.01 - 2019.01
Housekeeping Supervisor
Reef Oasis Blue Bay Resort
2016.09 - 2017.11
Housekeeping Supervisor
Baron Resort
2015.06 - 2016.07
House Man
Reef Oasis Blue Bay
2009.08 - 2015.02
Agriculture diploma -
Tala School
2000.09 - 2003.05