Mahmoud Alhallaj
Jeddah,Saudi Arabia
Summary
Productive professional with a record of delivering quality outcomes through project management and team motivation. Collaborates with clients to identify requirements and enhance service delivery. Drives improvements in team training and customer engagement. Motivated individual with diverse experience in customer-focused environments. Cultivates strong relationships through effective communication and problem-solving. Demonstrates dedication to achieving results while ensuring a positive customer experience.
Overview
9
9
years of professional experience
Work History
AlMassa Group
Restaurant Operations Manger/ Sales & Marketing
Jeddah, Jeddah-Saudi Arabia
09.2023 - Current
- Optimized team training and staff development.
- Maximized customer engagement and satisfaction by delivering excellent customer service.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Customised customer experiences to build brand loyalty.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Dandana restaurant
Restaurant Operations Manger
Najran, Najran-Saudi Arabia
11.2022 - 09.2023
- Picked up additional tasks to aid team success.
- Managed payroll accuracy using specific checklists and quality review processes.
- Built and maintained courteous and effective working relationships.
- Inspected products and services to comply with quality standards.
- Planned and executed new strategies to increase sales.
Paglicci bakery Jeddah
Restaurant Floor Manger
Jeddah, Jeddah-Saudi Arabia
04.2022 - 11.2022
- Managed payroll accuracy using specific checklists and quality review processes.
- Operated tills to accurately process cash and credit card transactions.
- Planned rotes to maintain high service levels while minimizing payroll costs.
Non Stop Breakfast
Restaurant assistant manger
Riyadh , Riyadh-Saudi Arabia
10.2021 - 04.2022
- Developed ongoing programmers using good team communication and collaboration.
- Created plans and communicated deadlines to complete projects on time.
- Customised customer experiences to build brand loyalty.
- Produced content for websites and social media channels to enhance brand visibility.
Fairmont Amman Hotel
Restaurant supervisor Lebanese restaurant, main restaurant and Lobby longe
Amman, Amman-Jordan
09.2019 - 10.2021
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Prepared timely and accurate financial reporting and analysis.
- Collaborated with staff to formulate budgets and improve department revenue.
Kempinski Amman hotel
Banquet team leader
Amman, Amman-Jordan
12.2018 - 09.2019
- Trained and mentored employees to maximize team performance.
- Managed bookings to optimize team availability.
- Collaborated with staff to formulate budgets and improve department revenue.
- Managed bookings to optimise team availability.
Grand Hyatt Amman
Banquet server Bartender at Clstr Amman Banqueting and wedding planer
Amman, Amman-Jordan
11.2016 - 12.2018
Education
Hospitality Management - Hospitality Management
Prince Mohammad School
Zarqa07-2016
Skills
- Active listening
- Project planning and coordination
- Inventory management
- Digital literacy
- Customer service
- Team building
Languages
Albanian
First Language
Arabic
Proficient
C2
English
Advanced
C1
Languages
5,6
Education
other
Timeline
AlMassa Group
Restaurant Operations Manger/ Sales & Marketing
09.2023 - Current
Dandana restaurant
Restaurant Operations Manger
11.2022 - 09.2023
Paglicci bakery Jeddah
Restaurant Floor Manger
04.2022 - 11.2022
Non Stop Breakfast
Restaurant assistant manger
10.2021 - 04.2022
Fairmont Amman Hotel
Restaurant supervisor Lebanese restaurant, main restaurant and Lobby longe
09.2019 - 10.2021
Kempinski Amman hotel
Banquet team leader
12.2018 - 09.2019
Grand Hyatt Amman
Banquet server Bartender at Clstr Amman Banqueting and wedding planer
11.2016 - 12.2018
Hospitality Management - Hospitality Management
Prince Mohammad School