MAHMOUD ALHARBI, CXAC (Cert)

• Develop and maintain relationships with the company's most valued customers, ensuring their ongoing loyalty and contributing to their growth
• Increased revenue by 15% for a portfolio of top clients through strategic account planning, proactive relationship management, and exceeding customer retention goals
• Performed market analysis and competitor research on specific industries/markets to identify growth opportunities
• Communicate effectively with customs authorities and relevant stakeholders to facilitate timely and high-quality deliveries, to avoid potential delays and exceeding customer expectations
• Proactively coordinate with the operations team to monitor the progress of critical shipments and large-scale initiatives, guaranteeing punctual delivery and customer satisfaction

• Maintain and enhance the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure delivery of products and services in a timely manner while communicating with internal teams to improve client's experience
• Resolved complex customer issues in a timely manner while maintaining positive relationships with clients
• Supervise and guide related departments for invoice delivery and determine disputes and payment issues

• Managed weekly meetings with agencies, and update a report for marketing projects
• Implementing corporate social responsibility planning to show the social side view, brand awareness, and enhance the company's culture to collaborate in helping others and raise engagement
• Communicated with the manager to ensure marketing products and contacting suppliers to purchase needed materials
• Coordinated logistics, products, venue, preparation, and planning
• Provided event photography for specific events for use in advertising and online distribution.

• Collaborated with teams and agencies to improve and organize external and internal marketing events
• Controlled spending and created purchase requisitions using the SAP system
• Published news and product announcements in airline magazines to promote our latest updates
• Coordinated weekly agency meetings and maintained marketing project reports.