Mahmoud Amin

Seasoned IT Business Analyst & Solution Architect offering several years of success since 2008 in software business. Expert on business and systems requirements, user acceptance testing and solution architecture. Accomplished at leveraging past lessons to inform future decision-making. After years of experience in IT, started to polish experience from the other wing; the business wing. Adopted IIBA standards to understand business needs and architect the proper solutions to reap desired business outcomes. IT origins helped a lot to link business with IT in a proper way that bridges the gaps effectively.

Before this, had been appointed to lead a technical team. Started motivating the team to adhere to and exceed the employer's quality standards. Succeeded to develop and implement high quality software projects as accustomed.

That was supported by the Software Architect skills where provided several IT solutions for business processes and business requirements through designs and implementations of system solutions.

Earlier in professional career, started as a Software Engineer and L3 System Technical Support where helped to comply with business needs and requirements through providing great quality of software solutions that developed in coordination with other development teams. In addition, was responsible to provide the required technical support to resolve production issues that had developed another skill as Problem Solver. This also sharpened understanding of business risks and how it is crucial to perform as per KPI and SLA.

Between 2005 and 2008, served as First Lieutenant at Egyptian Armed Forces. It was an interval full of diverged experiences that added several values and soft skills to the professional experiences.

Vision is to create a sustainable lifestyle that promotes harmony, vitality, and inner peace.

Mission is to keep productive, proactive, efficient, and effective wherever and whenever exist.

Main values are commitment, respect, consistency, and accepting divergence.

ANALYZE BUSINESS NEEDS AND BUILD SOLUTIONS [2017 – PRESSENT]

As a Business Analyst / Solution Architect, my role is to elicit and analyze business requirements related to many projects. I've worked with almost all the departments within the bank, in addition to vendors from outside the bank. I've worked with Retail Banking, Corporate Banking, delivery channels, Treasury, Central Operations, Remittance, Cards, Consumer Assets, Enterprise Risk Management, and Enterprise Information Security. I've worked also on many regulatory projects, where it is mandatory to work with Compliance and Anti-Money Laundering departments. Mission here is to combine IT and business skills to elicit and analyze the requirements of these different areas, and formulate them in an articulated way in order that IT enables the business needs smoothly.

Sample projects –

Digital Transformation projects like –

• Automation of Personal and Mortgage Finance products.
• Build online portal and smart application for the remittance services.
• Automation of Retail and Corporate Account Opening.
• Automation of Treasury Rate Feed through integration with Reuters.
• Microsoft Dynamics 365 Implementation
• SAMA Tanfeeth Program Implementation

Bank ATM portfolio of projects to –

• Enable contactless (NFC) feature through bank ATMs.
• Enable card-less access to bank ATMs (Emergency Cash Withdrawal).
• Enhance screen flows of ATM services.

In addition to –

• Open Banking Integration.
• B2B Integration Platform with Saudi Central Bank.
• Consumer Assets projects (Personal Finance, new cards, Scorecards Development).
• Implement regulatory projects related to both Retail and Corporate.
• Build regulatory reports on local and foreign currency flows.
• Collection Process Revamp.
• IFRS 9 Models Validation.

NCB CORE SYSTEMS REPLACEMENT [2014 – 2016]

My role in this engagement was to manage and support many projects in NCB related to the new strategy of replacing legacy systems with a new generation of bank applications. New generation of apps includes core banking, customer master record, branch system, credit cards system, and others. Such activity includes lots of technical and business challenges; for example, data migration, adhere to business rules and compliance regulations, enhance customer interaction and employees experience…etc.

Participation in such transformation doesn't happen frequently in life; I'd learned and added a lot!

BULK ACCOUNT OPENING [2014]

Apply an awesome feature for several NCB business units to facilitate the creation of customer record and account opening through batch process. This helps a lot in attracting big clients like corporate and universities to provide list of employees or students, then we process this info to do the following:.

• Create customer information.
• Create account according to client's business type.
• Issue ATM
• Then send the ATM batch to the client.

Simple as that! Client just upload a data file, and we take care of the rest.

My role in this engagement was to analyze, design, and develop the following –.

• Data model changes.
• Required new backend services and business rules to manage the uploaded batches, parse them, and execute the customer creation and account opening processes.
• Impact on existing backend services and business rules.
• New and impacted reports.

E-STATEMENT [2014]

Built a full engine capable of generating different types of bank account e-Statements.

Bank leveraged the customers' notification engine to encourage customers through different NCB channels to switch to e-Statement instead of printed paper statements to leverage the benefits of e-Statement like convenience, security, fast online delivery.

Further, bank benefits to reduce the clutter of paper statement as well as share in making a positive impact on the environment.

My role in this engagement was to analyze, design, and develop the following –.

• Data model changes.
• Required new backend services and business rules to provide the required customer's information in integration with core banking and other systems.
• Impact on existing backend services and business rules.
• New and impacted reports.

NET PROMORTER SCORE (NPS) [2013]

As a step from NCB to gather statistics about clients' satisfaction to drive improvements in customer loyalty and enable profitable growth, we applied a robust NPS survey engine to achieve this.

It is fully dynamic to add, remove or maintain different kinds of surveys.

Also, it can be published through customized bank channels.

Furthermore, surveys can be directed to specific customers' segments like Affluent; and can be directed to customers based on gender, age or any other dimension.

My role in this engagement was to analyze, design, and develop the following –.

• Data model changes.
• Required new backend services and business rules to manage NPS master questions as well as manage customer's answers.
• Impact on existing backend services and business rules.
• New and impacted reports.

MULTI-FACTOR AUTHENTICATION (MFA) [2012]

Multi-factor Authentication is a further step to secure customer's information.

In addition to first level authentication (password, PIN...), MFA adds more security levels to authenticate customers when accessing their information (log in to channel, money transformation, adding beneficiary...).

We provided a reliable engine allows different types of authentication methods, like Caller ID, SMS OTP (One-time Password), International Mobile number, Soft Token, or Hard Token.

MFA could drastically reduce the incidence of online identity theft, and other online fraud, because the password would no longer be enough to give a thief access to their information.

My role in this engagement was to analyze, design, and develop the following –.

• Data model changes.
• Required new backend services and business rules to manage the concept of MFA and customer's preferences.
• Impact on existing backend services and business rules.
• New and impacted reports.

FINANCIAL ACTION TASK FORCE ON MONEY LAUNDERING (FATF) [2010]

The purpose of the FATF is to develop policies to combat money laundering and terrorism financing.

The Task Force was given the responsibility of examining money laundering techniques and trends, reviewing the action which had already been taken at a national or international level, and setting out the measures that still needed to be taken to combat money laundering.

Kingdom of Saudi Arabia joined FATF since 2010, and started to apply its recommendations.

As per my responsibility of customers' data master management, my role in this engagement was to analyze, design, and develop the following –

• Data model changes.
• Required new backend services and business rules to manage the new FATF information.
• Impact on existing backend services and business rules.
• New and impacted reports.

Project Management Professional - PMP

• Success Partner

Bank Aljazira (BAJ) [Jan 2020]

Outstanding support for BAJ Branches Network projects throughout the year 2019.

• Certification of Appreciation

The National Commercial Bank (NCB) [Jun 2012]

Outstanding performance in one of the biggest projects (Multi-factor Authentication)