Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL INFORMATION
Timeline
Generic

MAHMOUD ARABI ZAKI

Saudi Arabia

Summary

Highly Experienced with installation, maintenance, and troubleshooting of a wide range of advanced security systems, including high and low energy fixed and mobile X-ray cargo and vehicle inspection systems, backscatter X-ray systems, baggage Scanner X-ray systems, and I Have Strong leadership skills, I led teams of engineers and technicians across Saudi Arabia and Egypt. Highly skilled in ensuring operational continuity and enhancing system functionalities through strategic service management. Adept at training teams, coordinating with international partners like Rapiscan Systems, Varex Imaging, Smiths companies, and directly enhancing customer relations through expert communication and problem-solving skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Technical Manager

Middle East Tasks Co.LTD
07.2024 - Current
  • Providing Technical Support and technical assistance to the service Team.
  • Conducting preventative maintenance, installations, and upgrades to Varex Security Systems
  • Providing expert service for advanced x-ray cargo and vehicle inspection security systems and troubleshoot, repair, and perform preventive maintenance on VMS equipment.
  • Conducting performance evaluation of the team.
  • Orders, installs, and returns parts.
  • Handles customer service interactions, reports, and repairs and attends technical meetings and distributes information to the team.
  • Schedule all activities like Installation, corrective & preventive maintenance, Site inspection, Sales demo support, Training, 24/7 Shift coverage, regional service support, Trace workshop support.
  • Managed the entire lifecycle of spare parts from ordering to installation and returns, closely monitoring reliability and ensuring timely availability.

Technical Support Manager

Saudi Bell Group
01.2022 - 07.2024
  • Providing Technical Support and technical assistance to the service Team.
  • Conducting preventative maintenance, installations, and upgrades to Varex Security Systems
  • Providing expert service for advanced x-ray cargo and vehicle inspection security systems and troubleshoot, repair, and perform preventive maintenance on VMS equipment.
  • Conducting performance evaluation of the team.
  • Handles customer service reports and repairs and attends technical meetings and distributes information to the team.
  • Schedule all activities like Installation, corrective & preventive maintenance, Site inspection, Sales demo support, Training, 24/7 Shift coverage, regional service support, Trace workshop support, Orders, installs, and returns parts.

Global Technical Trainer

Rapiscan Systems
01.2019 - 01.2022
  • Conduct Training events for Customers, Engineers, Technicians, in English and Arabic.
  • Responsible for Initial and advanced Engineers/ Operator/Image analysis Training for all of Rapiscan and AS&E's equipment's, training is designed for new users of Rapiscan and AS&E and covers topics like general safety, radiation and X-ray safety, basic radiation, and X- ray theory, detailed system operations, basic image analysis and Responsible for Image Analysis training, Advanced Image Analysis training, maintenance courses at various levels, and customized training.
  • Responsible for Train Trainer program to certify other instructors.
  • Provides training schedules and agendas.
  • Recruits and onboards new technical trainers.
  • Providing Training on a variety of X-ray inspection systems such as CarView, Z Portal for Trucks, Eagle P60, Eagle P60 ZBX, Z Portal for Passenger Vehicles, and OmniView Gantry for the Client and Service Engineers in Africa and all Middle East and Egypt.

Field Service Engineer

Technical United- Security Solutions
06.2014 - 01.2019
  • Overseeing the daily operations and maintenance of advanced X-ray security systems for vehicle, truck, and cargo inspections, ensuring operational efficiency and security compliance.
  • Executed the installation and maintenance of various high-tech systems, including Smiths HCVM x-ray Mobile system, Rapiscan Eagle M60 Mobile inspection system, Technical United car scanner, and EG&G Gantry.
  • Directly engaged with customs leaders to address their operational needs, fostering strong relationships and ensuring high levels of customer satisfaction.
  • Led a team of mechanical and electrical technicians, guiding successful service operations and promoting a culture of excellence and accountability.
  • Coordinate and plan periodic maintenance services in alignment with customer demands and contractual obligations.
  • Ensure the proper maintenance and calibration of essential tools, test equipment, and radiation meters to maintain operational standards and safety.
  • Manage the entire lifecycle of spare parts from ordering to installation and returns, closely monitoring reliability and ensuring timely availability.

Field Service Engineer

Giza Cables
09.2008 - 06.2014
  • Managed the maintenance of crucial electrical systems, including electrical generators, control stations, lighting systems, fire alarm and firefighting systems, Air conditioners, CCTV and telephone systems, ensuring their reliable and uninterrupted operation and Programming and maintenance of temperature controllers and thermos systems, installation drive systems, (Schneider, Siemens), performing maintenance of compressors (Atlas Copco), performing maintenance of different Types for plastics Machines (Extrusion, injection, cutting) and design & implementation & maintain PCB boards.
  • Led and supported a team of specialized technicians, fostering a collaborative environment to enhance team productivity and ensure high-quality maintenance operations.
  • Coordinate and plan periodic maintenance services.


Education

Bachelor’s Degree - Electrical, Electronics And Communications Engineering

Minia University
Egypt
05-2008

MBA - Business Administration

The Arab Academy For Science,Technology & Maritime
09.2026

Skills

  • Field Service Management
  • Knowledge of mechanical, electrical, hydraulic, electronic equipment
  • A strong communicator with excellent written and oral communication skills
  • Project Management
  • Equipment Installation
  • Preventative Maintenance
  • Troubleshooting and Repair
  • Problem solving
  • Team Development
  • Service Operations
  • Radiation Safety
  • Strong experience in x-ray industry
  • Knowledge of high-end X-ray systems (RTT/ETD/BPI)
  • Technical Documentation
  • Quality Assurance
  • Decision Making

Certification

  • Certified Technical Trainer on a variety of X-ray inspection systems, Rapiscan Systems - UK - 27 July 2021
  • Certified M/MI-Series Operator/Maintenance, Varex Imaging -USA - 24 April 2015


ADDITIONAL INFORMATION

English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)

Timeline

Technical Manager

Middle East Tasks Co.LTD
07.2024 - Current

Technical Support Manager

Saudi Bell Group
01.2022 - 07.2024

Global Technical Trainer

Rapiscan Systems
01.2019 - 01.2022

Field Service Engineer

Technical United- Security Solutions
06.2014 - 01.2019

Field Service Engineer

Giza Cables
09.2008 - 06.2014

Bachelor’s Degree - Electrical, Electronics And Communications Engineering

Minia University

MBA - Business Administration

The Arab Academy For Science,Technology & Maritime

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