Mahmoued Atiya
Riyadh,Saudi Arabia
Summary
Experienced professional focused on optimising workforce management and improving operational efficiency. Skilled in real-time monitoring, data analysis, and implementing strategic adjustments to enhance productivity. Proven track record of ensuring seamless workflow and maintaining high service levels through proactive communication and quick problem resolution.
Overview
9
9
years of professional experience
Work history
Real time analyst
Raya Contact Center
Cairo, Egypt
08.2021 - Current
- Facilitated smooth operations by addressing technical glitches promptly.
- Implemented new procedures to enhance data accuracy and reliability.
- Collaborated with cross-functional teams, improving overall productivity.
- Reduced system errors with diligent monitoring and troubleshooting.
- Enhanced reporting functions by automating recurring tasks.
- Developed custom reports to aid management in strategic planning.
- Created and submitted progress reports to upper management.
Real time analyst
Omantel
Muscat, Sultanate of Oman
01.2025 - 10.2025
- Interpreted real-time metrics to predict future performance trends.
- Facilitated smooth operations by addressing technical glitches promptly.
- Enhanced decision-making process with comprehensive analysis of real-time data.
- Managed high-volume data, ensuring accuracy and timeliness.
- Developed custom reports to aid management in strategic planning.
- Analysed complex data sets for more accurate forecasting.
- Collaborated with cross-functional teams, improving overall productivity.
- Utilised advanced analytics tools for precise data interpretation.
- Reduced system errors with diligent monitoring and troubleshooting.
Technical support advisor
WE
cairo, egypt
07.2019 - 07.2019
- Managed multiple queries simultaneously whilst maintaining high standards of customer service.
- Troubleshot software glitches to ensure seamless operations.
- Identified and resolved network problems to prevent business disruptions.
- Conducted regular system checks, ensuring optimal performance.
- Dealt with hardware malfunctions to minimise operational delays.
Army officer
Egyptian army
Cairo , Egypt
12.2016 - 04.2019
- Ensured adherence to all military regulations within a unit maintaining discipline.
- Prepared detailed reports on completed missions for senior officers' review.
- Created contingency plans to ensure minimal disruption from unexpected incidents.
- Conducted risk assessments, reducing potential threats during operations.
Education
Good - Department of Mathematics and Computer Science
Faculty of Science
Menofia University, Egypt, Egypt 06.2016
Skills
- Knowledge of real-time technologies
- SQL knowledge
- Strategic planning capability
- Schedule optimisation
- Scheduling adherence
- Advanced excel proficiency
- Intraday analysis
- Time management strategies
Timeline
Real time analyst
Omantel
01.2025 - 10.2025
Real time analyst
Raya Contact Center
08.2021 - Current
Technical support advisor
WE
07.2019 - 07.2019
Army officer
Egyptian army
12.2016 - 04.2019
Good - Department of Mathematics and Computer Science
Faculty of Science