Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
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Mahmoud Elbadawi

Mahmoud Elbadawi

Riyadh,Saudi Arabia

Summary

Accomplished IT professional with extensive expertise in data management, system configuration, and technical support. Proficient in SQL database management, data visualisation, and advanced Excel usage, complemented by strong skills in network troubleshooting and Office 365 configuration. Demonstrated ability to facilitate training and provide exceptional customer service while excelling in team collaboration and conflict resolution. Adept at software installation, upgrades, and IT consultation with a solid foundation in Python and web development basics. Committed to leveraging analytical skills for effective problem solving and system analysis to drive organisational success.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

IT support engineer

EIRAD
Riyadh, Riyadh Region
02.2018 - Current
  • Assisted in seamless workflow, ensuring all employees had necessary access to Office 365 applications.
  • Configured SharePoint online components for optimal performance across various departments in the company.
  • Improved system efficiency by troubleshooting and resolving complex Office 365 issues.
  • Set up virtual private networks for secure remote connections.
  • Reconfigured networks for enhanced performance.
  • Participated in team meetings contributing valuable insights into improving IT processes within the organisation.
  • Set up user accounts and passwords ensuring secure access to networks and systems.
  • Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
  • Managed helpdesk requests effectively reducing downtime experienced by employees.
  • Regularly updated antivirus software, preventing potential cyber threats from harming systems or data loss as a result of such attacks.
  • Solved complex technical problems to ensure optimal performance of IT infrastructure.

IT support engineer

Horizon
Riyadh, Riyadh Region
02.2016 - 01.2018
  • Designed servers, routers and hardware to achieve network demands.
  • Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
  • Installed and configured computer hardware components to enhance system functionality.
  • Solved complex technical problems to ensure optimal performance of IT infrastructure.
  • Participated in team meetings contributing valuable insights into improving IT processes within the organisation.
  • Rectified IT issues by liaising with clients and troubleshooting software problems.
  • Created an open communication environment which encouraged questions and discussions about complex topics.
  • Prioritised training activities to meet project, business or strategic objectives.

Education

Bachelor of Technology - Information System

Mansoura University
Mansoura
01.2011 - 06.2015

Skills

  • Data analysis
  • Data cleaning
  • SQL database management
  • Data visualization
  • BI tools knowledge
  • Advanced excel usage
  • Office 365 configuration
  • Network troubleshooting
  • Training facilitation
  • Troubleshooting expertise
  • IT consultation
  • Web development basics
  • PYTHON
  • SQL
  • System analysis



Languages

English
Advanced

Certification

Java OOP

C# OOP

Google E-Marketing

MS SQL

Python

Data Analysis


Timeline

IT support engineer

EIRAD
02.2018 - Current

IT support engineer

Horizon
02.2016 - 01.2018

Bachelor of Technology - Information System

Mansoura University
01.2011 - 06.2015

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Mahmoud Elbadawi