Mahmoud Elfrrash
IT Support And ERP Administrator
Riyadh
Summary
Dedicated IT pro with 10+ years of experience leveraging tech support, ERP administration, and training expertise to enable organizational success. Strong troubleshooting across platforms. Proven management of IT tickets and optimizing systems for an enhanced experience. Expertise in ERP, data migrations, networking, and incident management. As a trainer and support pro, excel at developing and delivering training that empowers mastery of skills. Demystify complex technology in plain language.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Technical Support&ERP Supervisor
Amohamza Seafood CO
Riyadh
06.2013 - Current
- Training Store keepers on Microsoft Dynamics NAV (Stores Module)
- Training accountants on Microsoft Dynamics NAV (Finance Module)
- Training HR on our HR APP
- Data analysis reports for the finance department in Excel and SQL
- CCTV Setup and Support AVAYA System Support and Administration
- Troubleshooting and maintain all PCs and servers and CCTV
- Domain administration
- VPN between all branches over Draytek administration Implanting and support all apps for all branches.
Application Trainer&Technical Support
Alwallan
Riyadh
06.2010 - 03.2013
- Training the users to use the applications provided by the Accounting App, Stores App, POS App, Restaurants App, and Pharmacy App
- Implementing the apps for many customers
- Hand over the applications after all procedures are done
- Database troubleshooting (SQL Server)
- Technical support and troubleshooting
- Hardware and software installation, configuration, and maintenance
- Network troubleshooting, including TCP/IP, DNS, DHCP, and VPN
- Audio and video conferencing systems (Zoom, Skype for Business)
- Microsoft Windows operating systems and Microsoft Office Suite
- Training program development and delivery
Education
Bachelor's in - Accounting
Tanta University
Egy, Tanta 09.2004 - 05.2009
Skills
Active Directory
IT Hardware
Windows Server Adminstration
MCSA
SQL
Office 365
Timeline
Technical Support&ERP Supervisor
Amohamza Seafood CO
06.2013 - Current
Application Trainer&Technical Support
Alwallan
06.2010 - 03.2013
Bachelor's in - Accounting
Tanta University
09.2004 - 05.2009