MAHMOUD EL MARZOKY
Riyadh,Saudi Arabia
Summary
Dynamic and results-driven logistics and operations professional with over 20 years of experience in supply chain management, business development, and client relations across B2B and B2C sectors. Proven expertise in strategic planning, process optimization, and implementing WMS solutions to enhance operational efficiency. Adept at managing key client accounts, fostering business growth, and leading high-performance teams. Strong analytical skills with advanced proficiency in Microsoft Power BI and logistics systems, ensuring data-driven decision-making. Committed to driving operational excellence, cost reduction, and customer satisfaction through innovative solutions and leadership.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Head Of Finished Goods Distribution Center
Al-Hatab Food Company | Al Daajan Holding Company
Riyadh, Riyadh Region
06.2025 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Lead daily operations of the Distribution Center (DC), ensuring efficient receiving, storage, and dispatch of food products to retail outlets and key customers.
- Manage inventory accuracy, stock rotation (FIFO/FEFO), and food safety compliance in line with HACCP & Saudi Food and Drug Authority regulations.
- Oversee warehouse staff, shift planning, and labor productivity to achieve on-time order fulfillment and optimized resource utilization.
- Implement and monitor KPIs for warehouse performance, including picking accuracy, order lead time, and stock loss reduction.
- Coordinate with supply chain, procurement, and logistics teams to align inbound/outbound flows with sales demand.
- Ensure proper cold chain handling for chilled and frozen categories, minimizing waste and maintaining product quality.
- Drive continuous improvement initiatives to enhance warehouse layout, automation, and cost efficiency.
- Enforce health, safety, and hygiene standards within the DC to meet internal QA and external audit requirements.
Operations Manager | B2B
Starlinks Logistics Co.
Riyadh, Saudi Arabia
04.2023 - 04.2025
- Provided inspired leadership and promoted a high-performance culture
- Oversaw budgeting, auditing, and regulatory compliance
- Managing B2B client operations under 4PL and 3PL services modules
- Identified and developed new business opportunities to secure growth
- Developed operational policies, facilitated communication, and built partnerships with external organizations
Operations Manager | B2C
Starlinks Logistics Co.
Riyadh, Riyadh Region
04.2022 - 04.2023
- Definition – The final stage of delivering a product or service to the business customer.
- Zoning – Setup city geographical zoning to maintain high efficiency of successful delivery to Optimize efficiency and cost reduction by segmenting delivery areas and customer groups.
- Logistics & Delivery – Coordinating warehousing, transportation, and last-mile fulfillment.
- Technology’s Role – data analytics that helps streamline the last-mile process.
Account Manager
Starlinks Logistics Co.
Riyadh, Saudi Arabia
04.2020 - 04.2021
- Handled key client relationships and responses to critical business issues
- Managed client accounts, including Aramco Chemical Company Saudi (ACC), Canon Saudi Arabia LLC, and Halwani Bros.
- Ensured compliance with contract obligations and oversaw contract renewals
- Explored new business opportunities and implemented client development plans
Business Development Manager
Takhzeen Logistics Co.
Riyadh, Saudi Arabia
05.2017 - 03.2020
- Created development plans to attract and retain customers
- Expanded business operations by finding and developing new market opportunities
IT & WMS Manager
Takhzeen Logistics Co.
Riyadh
05.2015 - 03.2017
- Led implementation of WMS infrastructure in new facilities
- Designed and introduced advanced IT connectivity and tailored billing systems
- Delivered refresher training for WMS staff and implemented operational processes
WMS Section Head
Arrow Foods Co.
Jeddah
12.2013 - 12.2014
- Managed cross-departmental efforts to optimize WMS logistics processes
- Developed SOPs and trained teams for smooth operations
- Directed recruitment, training, and staff development programs
WMS Manager
Agility Logistics Co.
Cairo
05.2008 - 11.2013
- Implemented WMS systems, KPI reporting, and operational enhancements
- Coordinated with Procter & Gamble for system integration projects
- Delivered high-quality customer service while resolving logistical challenges
Customer Relationship Account Manager
Berlitz Co.
Cairo
07.2006 - 05.2008
- Developed strong customer relationships and resolved service issues
- Oversaw customer appointments, managed account queries, and ensured service satisfaction
Team Supervisor
Americana Co.
Al-Khobar
03.2004 - 03.2006
- Supervised team activities, scheduled lessons, and ensured operational quality
- Applied customer care techniques and resolved service issues efficiently
Education
Bachelor of Commerce - Business Administration
Ain Shams University
09.1998 - 05.2002
Skills
- People Management
- Conflict Management & Business Negotiation
- Strategic Planning & Budget Development
- Reporting, Critical Thinking & Problem-Solving
- Advanced Proficiency in Microsoft Office Suite
- Advanced in MS Power BI
- Expertise in WMS (Infor 103), 3PL, 2PL & 4PL logistics operations
Certification
- Basic Business Skills Acquisition (BBSA), FGF, Egypt, 01/01/03
- World-Class Customer Service, Dale Carnegie Training, Egypt, 01/01/06
- Supply Chain Management Task Training, Egypt, 01/01/13
Languages
Arabic
Native
English
Fluent
Timeline
Head Of Finished Goods Distribution Center
Al-Hatab Food Company | Al Daajan Holding Company
06.2025 - Current
Operations Manager | B2B
Starlinks Logistics Co.
04.2023 - 04.2025
Operations Manager | B2C
Starlinks Logistics Co.
04.2022 - 04.2023
Account Manager
Starlinks Logistics Co.
04.2020 - 04.2021
Business Development Manager
Takhzeen Logistics Co.
05.2017 - 03.2020
IT & WMS Manager
Takhzeen Logistics Co.
05.2015 - 03.2017
WMS Section Head
Arrow Foods Co.
12.2013 - 12.2014
WMS Manager
Agility Logistics Co.
05.2008 - 11.2013
Customer Relationship Account Manager
Berlitz Co.
07.2006 - 05.2008
Team Supervisor
Americana Co.
03.2004 - 03.2006
Bachelor of Commerce - Business Administration
Ain Shams University
09.1998 - 05.2002
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