MAHMOUD ELSAYED MOHAMED ABO ELAMAYM
samnood,Egypt
Summary
Dedicated professional with extensive experience in customer service and support, demonstrating exceptional active listening and service orientation skills. Recognized for ability to coordinate teams effectively, enhancing hospitality experiences. Committed to leveraging strengths to improve client interactions and drive organizational success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Captain Waiter
InterContinental Al Khobar
Al Khobar, Saudi Arabia
06.2025 - 03.2026
- Assisted service staff during shifts to provide great guest experiences.
- Supported trained waitstaff and service team to enhance service quality.
- Facilitated communication between kitchen and service staff for smooth operations.
- Observed and upheld cleanliness and food service standards.
- Ensured timely and quality food and beverage service in buffet and à la carte settings.
- Coordinated daily service operations and guest reservations for dining events.
- Compiled and delivered daily service reports for management review.
Waiter
InterContinental Al Khobar
Al Khobar, Saudi Arabia
02.2024 - Current
- Provided attentive food and beverage service in main restaurants, including open buffet and à la carte options.
- Cleaned and reset dining areas to maintain hotel standards, ensuring linens, glassware, and table settings were replenished.
- Assisted guests with menu selections and food orders, offering recommendations as needed.
- Delivered food and beverages promptly and accurately to enhance guest satisfaction.
- Collaborated with kitchen and service staff to facilitate efficient operations.
La Dolce Vita Restaurant
02.2019 - 01.2021
- Cleaned tables, removed dirty dishes, and replaced table linens.
- Replenished clean linens, glassware, silverware, and dishes.
- Supplied service staff with food.
- Served patrons with water, coffee, and condiments.
- Cleaned and polished furniture, shelves, walls, and equipment.
- Stocked refrigerators with bottled beer and wines.
Waiter
Concord restaurant and Bar (Egypt)
02.2018 - 01.2019
- Cleaned tables, removed dirty dishes, and replaced table linens.
- Replenished clean linens, glassware, silverware, and dishes.
- Supplied service staff with food.
- Served patrons with water, coffee, and condiments.
- Cleaned and polished furniture, shelves, walls, and equipment.
- Stocked refrigerators with bottled beer and wines.
Waiter
ROYAL TULIP Egypt
01.2017 - 12.2017
- Cleaned tables, removed dirty dishes, and replaced table linens.
- Replenished clean linens, glassware, silverware, and dishes.
- Supplied service staff with food.
- Served patrons with water, coffee, and condiments.
- Cleaned and polished furniture, shelves, walls, and equipment.
- Stocked refrigerators with bottled beer and wines.
Education
TOURISM AND HOTEL INSTITUTE (TANTA ADVANCED HOTEL)
Egypt . Tanta 01.2015 - 06.2020
Skills
- Customer service and support
- Active listening
- Service orientation
- Patience and compassion
- Team coordination
- Hospitality
LANGUAGES
Arabic
Fluent
English
Fluent
References
Mohamed, Ali, Resturant General Manager, Mohammed.ali6@ihg.com, 00966 540996287, Crowne Plaza Al khobar KSA, Al khobar, KSA
Timeline
Captain Waiter
InterContinental Al Khobar
06.2025 - 03.2026
Waiter
InterContinental Al Khobar
02.2024 - Current
La Dolce Vita Restaurant
02.2019 - 01.2021
Waiter
Concord restaurant and Bar (Egypt)
02.2018 - 01.2019
Waiter
ROYAL TULIP Egypt
01.2017 - 12.2017
TOURISM AND HOTEL INSTITUTE (TANTA ADVANCED HOTEL)
01.2015 - 06.2020