Mahmoud Elsayed Refaey
Riyadh,Saudi Arabia
Summary
Technical writer with bilingual proficiency in Arabic and English, fluent in French. Expertise in Microsoft Windows, Office Suite, Visio, and MS Project, focusing on systematic improvement methodologies. Extensive experience in retail quality management and compliance with ISO and HACCP standards. Proven project management and team leadership skills, emphasizing quality assurance and continuous improvement.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Q A Manager
Al-Othaim Markets Company
Riyadh
08.2025 - 01.2026
- Working as Quality Assurance section head.
- Internal Lead Auditor on all company departments according to ISO STDs and company policies & procedures.
- Head of ISO & Food safety team from 2017
- Set annual plan for auditing for quality, food safety & HSE systems
- Follow up branches visiting (Super Markets, Corners, Wholesale, warehouses and factories) to insure compliance & Conformance to QMS.
- Prepare quality bulletin for spreading Quality Culture concepts through electronic magazine in Othaim markets company
- Assisted in preparing training manuals (Spices, Dairy, Fish, Meat, Bakery, Merchandising sections) in training academy
- Participate of highlight policies & procedures of quality and food safety system in company and its related factories
- Applying & Improving systems of ISO 22000:2018 & ISO 9001:2015 and Updates Quality, Health, Safety and environmental plans and necessary processes and its procedures & flow charts upon feedback of audits results and ISO standards
- Prepares policies procedures and work instructions related to QHSE & FSMS systems.
- Technical consulting for company compliance of private label products according to international STDs & specifications (food & Nonfood).
- Insure company compliance to national and international OHS standards.
- Coordinates with Certifying bodies due to preparing for external audits and verifications.
- Prepare management review and present for Quality manager, Check basic processes performance based on audits and management review results (KPI & metrics).
- KSA for Retail, Whole Sale, FMCG & Food Production; (7 subsidiaries companies– 2 factories – >250 branches - >250 brands – staff >11000 Employees)
Al-Masreen for food Projects Co.
Cairo
10.2000 - 08.2007
- Plate and frame filtration (P/F).
- Tin packing and plastic packing automatic lines.
- Automatic lines packing machines on Creamy cheese, Labena, Karish, and all kinds of fermented milk
- Batch and Continuous UF.
- Recombined Milk.
- Bulk production.
- Preparing all kinds of cheese (Fresh, Feta, Storage, Istanpoli, Mozzarella and Creamy cheese) and all kind of fermented product
- Rayeb and Yogurt (set and stirred).
- Pulp production.
- Analysis all kinds of milk and products (chemical and microbiology tests).
Consultant for Production and Quality
The Egyptian Lebanese Co. for Dairy Industries
Cairo
06.2006 - 03.2007
- Part Time.
- Organizing the Production and work.
Education
Faculty of agriculture - Dairy Science & Technology Department, Food Science & Technology Department
Cairo University
Cairo, Egypt 01.1996 - 01.2000
Skills
- Microsoft Windows and Office Suite
- Visio and MS Project
- Technical writing and communication
- Bilingual: Arabic and English
- French language skills
- Retail quality management
- Chemical and microbiological testing
- Cheese production techniques
- Starter culture expertise
- ISO and HACCP compliance
- Facilitation and mentoring
- Problem-solving strategies
- Systematic improvement methodologies
Certification
- Certified Quality Manager from Egyptian Standard Organization (ESO)
- Certified Trainer For MTA
- Certified Trainer For Quality for all platform
INTERESTS
Foot ball, Chess, Reading.
Main Projects / Achievements
Participation with SASO in training & conferences events, The calculation and publishing of product total calories according to SASO & SFDA, Fulfilling and certification for both of Zod Food Factory & Zod Bakery factory according to HACCP & ISO 22000/2018, Visit and evaluate more than 100 factories according to contracting for private label production and supplying (food and nonfood industries), Participate in committee of more than 300 private label items selection and evaluation and improvement (food & nonfood), Execution the training for more than 1000 employees for quality & food safety issues
Training Courses
- TOT for Food Safety Management Systems from Egyptian Food Industries Chamber
- Training course for ISO 22000-2018 Lead Auditor at SAI (IRCA Certified) At KSA.
- Training course for ISO 9001-2015 Lead Auditor (IRCA Certified) from Arabic Academy KSA.
- Training course for Risk Management (at Saudi Association for Quality).
- Training course Policies & Procedures Editing & Improvement from faculty of socity KSA.
- Training course for Key Performance Indicators (KPIs) at Saudi socity for Quality.
- Training course in internal audit (BSI) 12-13/7/2010
- Training course in Microsoft Office Sharepoint 2007 (Al Othaim Co.) 28/3/2009
- Training course in "TIME MANAGEMENT" (Al Othaim Co.) 1-2/2/2009
- Training course in "Quality concepts and ISO 9001"(Al Othaim Co.) 24-25/1/2009
- Attendance for The quality forum and the symposium of the best practices of king Abdulaziz quality Award 21- 22/10/2008 Riyadh- Saudi Arabia
- Training course in Information Security Awareness Program (Al Othaim Co.)
- Training course of internal audit in the (Elmasreen co.)
- Training course about HACCP in ALEB center.
- Training course about GMP in ILSI.
- Training course of acceptance sampling in HEIA center
- Training course of English in I.C.S.E center
- Sharing at many workshops about Sanitation and Hygiene Control in ALEB Center and SGS Co.
Expertise
- System Documentation Improvement
- Quality Management (QA/QC)
- Continual Improvement
- ISO Lead Auditor
- Food Manufacturing
- Retail Manufacturing & FMCG.
- Risk Management
- Knowledge Management
Timeline
Q A Manager
Al-Othaim Markets Company
08.2025 - 01.2026
Consultant for Production and Quality
The Egyptian Lebanese Co. for Dairy Industries
06.2006 - 03.2007
Al-Masreen for food Projects Co.
10.2000 - 08.2007
Faculty of agriculture - Dairy Science & Technology Department, Food Science & Technology Department
Cairo University
01.1996 - 01.2000