Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mahmoud Elshaer

أبها

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Sales Representative

Saudi Pharmaceutical Industry (SPI)
South Region
04.2021 - 12.2022
  • Implemented diverse marketing and promotional strategies to enhance brand performance in target markets.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Grew account base 30% by delivering high-impact product presentations to medical specialists.
  • Penetrated new territories, successfully establishing relationships with 20 accounts.

Professional Medical Representative

GSK Consumer Healthcare
South Region
06.2014 - 10.2020
  • Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Used CRM to maintain company database with essential account and sales information.

Pharmacist

Nasser Moraya Group
Jazan
03.2009 - 04.2014
  • Maintained appropriate drug records and completed reports as necessary.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Interviewed, hired and trained staff, enabling business to serve more patients.
  • Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.

Education

Good - Pharmaceutical Sciences

College of Pharmacy Tanta University
Egypt
06.2008

Skills

  • Building Client Relationships
  • Territory Development
  • Product Presentation
  • Effective Customer Communication
  • CRM Software Management
  • Negotiation
  • Sales Forecasting
  • Skilled in Microsoft Office
  • Agile Best Practices

Certification

  • Digitalmarketing, Google - January 2023
  • World wide selling force expert (WSFE), GSK -June 2018
  • First choice selling skills, GSK - May 2015

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Medical Sales Representative

Saudi Pharmaceutical Industry (SPI)
04.2021 - 12.2022

Professional Medical Representative

GSK Consumer Healthcare
06.2014 - 10.2020

Pharmacist

Nasser Moraya Group
03.2009 - 04.2014

Good - Pharmaceutical Sciences

College of Pharmacy Tanta University

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Mahmoud Elshaer